Manager, Fleet Command Center

May Mobility is transforming cities through autonomous technology to create a safer, greener, more accessible world. Based in Ann Arbor, Michigan, May develops and deploys autonomous vehicles (AVs) powered by our innovative Multi-Policy Decision Making (MPDM) technology that literally reimagines the way AVs think. Our vehicles do more than just drive themselves - they provide value to communities, bridge public transit gaps and move people where they need to go safely, easily and with a lot more fun. We're building the world's best autonomy system to reimagine transit by minimizing congestion, expanding access and encouraging better land use in order to foster more green, vibrant and livable spaces. Since our founding in 2017, we've given more than 500,000 autonomous rides to real people around the globe. And we're just getting started. We're hiring people who share our passion for building the future, today, solving real-world problems and seeing the impact of their work. Join us. Job Summary The FCC Manager leads the Fleet Command Center (FCC) team, owning the day-to-day operations of the function and the performance, development, and well-being of the FCCOs and FCC Specialists who staff it. This role is accountable for rider safety and satisfaction, on-time fleet coverage, training quality, and continuous improvement of FCC processes. The FCC Manager is the senior escalation point for high-impact ridealongs and partners across Site Operations, Engineering, and Training to scale the function as the fleet grows. Essential Responsibilities * Team leadership: hire, onboard, coach, and develop a team of FCC Operators and FCC Specialists; conduct regular 1:1s, performance reviews, and career development planning. * Operational ownership: own day-to-day FCC operations including shift coverage, escalation handling, on-call rotations, and incident response. * Performance management: set team and individual KPIs, monitor performance, and drive accountability for safety, quality, and rider experience metrics. * Training & enablement: partner with the Training team to design, deliver, and continuously improve the FCCO training program and certification standards; create ways for FCCOs to practice and improve performance. * Escalation point: serve as the senior escalation point for high-level ridealongs, complex rider situations, and cross-functional decisions. * Cross-functional partnership: work closely with Site Operations and Engineering to provide input and feedback on upcoming events, deployments, and new features. * Scale & process improvement: identify, prioritize, and implement initiatives that improve efficiency and prepare the FCC for scale. * Event coordination: lead FCC participation in upcoming events - build agendas, track progress, own next steps, and report status to leadership. * Documentation: maintain daily summaries, SOPs, and the job descriptions for FCC employees and contracted operators. * Workforce planning: manage staffing forecasts, schedules, and the FCC team budget. * Culture: build and reinforce a culture of safety, accountability, communication, and continuous improvement. Skills and Abilities Success in this role typically requires the following competencies: * People leadership - able to hire, coach, develop, and hold a team accountable across multiple shifts and locations. * Communication - clear and concise written and verbal communication with operators, peers, and senior leadership. * Decision-making - sound judgment under pressure with the ability to make timely calls in ambiguous, time-sensitive situations. * Operational excellence - designs and improves processes; tracks details and drives tasks to completion. * Organization - manages competing priorities across multiple vehicles, lines of communication, and stakeholders. * Stakeholder management - works effectively across all levels of the organization, including engineering, operations, and executive leadership. Qualifications and Experience Candidates most successful in this role typically hold the following qualifications or comparable knowledge or experience: Required Qualifications: * 5+ years of experience in dispatching, logistics, transportation, or operations. * 2+ years of direct people management experience, including hiring, performance management, and coaching. * Experience in fleet coordination, route optimization, and operator communication. * High school diploma or equivalent. Desirable Qualifications: * 7+ years of experience in operations, logistics, dispatching, or transportation, including 3+ years in a management role. * Experience managing a 24/7 operations or command-center environment. * Experience in autonomous vehicles, transit, rideshare, or similar fleet operations. * Bachelor's degree or equivalent. Physical Requirements Standard office working conditions, which include but are not limited to: * Prolonged sitting * Prolonged standing * Prolonged computer use Travel required - Minimal: 1%-10% Benefits and Perks * Comprehensive healthcare suite including medical, dental, vision, life, and disability plans. Domestic partners who have been residing together at least one year are also eligible to participate. * Health Savings and Flexible Spending Healthcare and Dependent Care Accounts available. * Rich retirement benefits, including an immediately vested employer safe harbor match. * Generous paid parental leave as well as a phased return to work. * Flexible vacation policy in addition to paid company holidays. * Total Wellness Program providing numerous resources for overall wellbeing Don't meet every single requirement? Studies have shown that women and/or people of color are less likely to apply to a job unless they meet every qualification. At May Mobility, we're committed to building a diverse, inclusive, and authentic workforce, so if you're excited about this role but your previous experience doesn't align perfectly with every qualification, we encourage you to apply anyway! You may be the perfect candidate for this or another role at May. Want to learn more about our culture & benefits? Check out ourwebsite! May Mobility is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity or expression, veteran status, genetics or any other legally protected basis. Below, you have the opportunity to share your preferred gender pronouns, gender, ethnicity, and veteran status with May Mobility to help us identify areas of improvement in our hiring and recruitment processes. Completion of these questions is entirely voluntary. Any information you choose to provide will be kept confidential, and will not impact the hiring decision in any way. If you believe that you will need any type of accommodation, please let us know. Note to Recruitment Agencies:May Mobility does not accept unsolicited agency resumes. Furthermore, May Mobility does not pay placement fees for candidates submitted by any agency other than its approved partners. Salary Range $65,000—$85,000 USD