Senior Product Manager for Viking.com

DescriptionSenior Digital Product Manager, Digital ExperienceCompany OverviewA leading organization in the travel and hospitality is seeking a Senior Digital Product Manager to drive the evolution of its primary customer-facing digital platform. Based in Los Angeles, California, this organization is committed to delivering exceptional customer experiences through innovative technology, data-driven decision-making, and continuous digital transformation. This role offers the opportunity to shape high-visibility digital initiatives that directly influence customer engagement, conversion, and satisfaction.Role SummaryThe Senior Digital Product Manager will own the strategy, roadmap, and execution of the organization's flagship website and digital experience initiatives. Based in Los Angeles, California, this individual will partner closely with executive leadership, technology teams, design, marketing, and customer-facing departments to deliver intuitive, customer-centric solutions. This role requires a strong product leader who can balance business objectives, customer needs, analytics, and technical considerations while driving initiatives from concept through launch.Key ResponsibilitiesOwn the product strategy, roadmap, and execution for the company's primary digital platform and website experience.Lead initiatives from discovery and ideation through requirements, user story creation, development, launch, and optimization.Partner with executive stakeholders to define priorities and translate business goals into actionable product plans.Manage and prioritize product backlogs while collaborating closely with Agile delivery teams to ensure successful execution.Work with UX/UI teams to enhance usability, accessibility, and overall customer experience.Leverage customer insights, analytics, testing results, and competitive research to identify opportunities for improvement.Collaborate across marketing, engineering, QA, content, customer service, compliance, and other business functions to deliver high-quality solutions.Monitor digital performance metrics and user behavior to inform product decisions and prioritization.Present recommendations, business cases, and product insights to senior leadership.Oversee product releases and proactively coordinate resolution of production issues and platform enhancements.Additional DetailsHybrid work model with three onsite days required each weekAgile environment utilizing two-week sprint cyclesHigh-visibility role with significant stakeholder interactionOpportunity to influence enterprise-level digital strategy and customer experience initiativesCollaborative culture focused on innovation, continuous improvement, and technology-driven solutionsEncouragement to leverage AI-enabled tools to improve prioritization, analysis, and operational efficiencyRequirementsRequired QualificationsBachelor's degree in Computer Science, Business, Digital Marketing, Information Systems, or a related field5+ years of digital product management experience supporting customer-facing websites, digital platforms, or e-commerce environmentsDemonstrated experience leading digital initiatives from concept through launch and ongoing optimizationStrong understanding of Agile methodologies, backlog management, sprint planning, and user story developmentExperience collaborating with engineering, QA, UX/UI, content, and business stakeholdersStrong analytical skills with experience using data and insights to drive product decisionsExcellent communication, presentation, and stakeholder management abilitiesProven ability to manage competing priorities in a fast-paced, deadline-driven environmentPreferred Qualifications (Nice-to-Haves)Experience within travel, hospitality, consumer digital products, or e-commerce organizationsFamiliarity with web analytics, A/B testing, personalization, and digital optimization strategiesExperience with product management and collaboration tools such as Jira and ConfluenceKnowledge of analytics and experimentation platformsExperience presenting recommendations and influencing executive-level stakeholdersFamiliarity with AI-powered productivity, analysis, or decision-support toolsStrong understanding of customer journey mapping and digital experience optimizationExperience managing large-scale, high-traffic websites or digital platforms serving diverse customer audiencesCompensation & Benefits$165,000 - $170,000 + discretionary bonusComprehensive medical, dental, and vision coverage with significant employer contribution401(k) program with company matchPaid vacation, holidays, and sick leaveTransportation assistance and parking supportTravel-related employee perks and rewards programsCompetitive overall compensation and benefits packageJob typePerm