Technical Support Engineer - Integrations : 26-01284

Job Summary Join our dynamic technical support team to empower users across the globe by resolving their complex system issues. You will act as a customer advocate, dive deep into the platform to troubleshoot unexpected behaviors, and collaborate with platform and software engineers for bug resolution. This role demands hands‑on problem solving across various technical domains, including LDAP/Active Directory, SSO, email systems, web services, data integration technologies, and network troubleshooting. Key Responsibilities Serve as a primary customer support contact, ensuring successful issue resolution and customer satisfaction. Understand and troubleshoot the platform, cloud technologies, and integrate systems to solve complex technical challenges. Analyze technical cases, identify underlying issues, and collaborate with engineering teams for resolution. Acquire comprehensive knowledge of the platform and its core functionalities. Isolate and fix bugs in applications, software, and integrated systems through data analysis and troubleshooting practices. Must‑Have Skills Proficiency in Web Services (SOAP, REST) and networking fundamentals. Understanding of email troubleshooting (e.g., Office 365, Exchange). Working knowledge of network troubleshooting (e.g., Ping, Telnet). Hands‑on experience in bi‑directional integration between two systems. Some experience with scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell. Job Details Primary Skills: JavaScript (Expert), Networking (Intermediate), Web Services (Advanced), System Integration (Proficient), Email Troubleshooting (Expert) Contract Type: W2 Duration: 12 months with possible extension Location: Santa Clara, CA Pay Range: $40.00 – $45.00 per hour #J-18808-Ljbffr Akraya, Inc.