Customer Success Director

About Healthleap

Every day millions of hospitalized patients who need intervention are missed because clinicians simply cant see everything. HealthLeap is building the AI operating system that helps care teams identify these missed patients enabling them to improve health outcomes and generate millions of dollars. HealthLeap is changing what is possible: closing gaps that traditional workflows and clinician capacity could never.

Over the past year weve grown contracted revenue more than 13x expanded rapidly across leading health systems and now help care teams identify patients across millions of inpatient encounters.

Were 25 people. >$32M raised. SF-based hybrid-friendly. And were delivering results that are changing lives.

Why this role

The most critical part of building healthcare technology is building partnerships that last: earning the trust of executives proving value in the language of finance and quality and turning a successful first deployment into a long-term relationship that keeps growing.

As a Customer Success Director you own the health and growth of a portfolio of HealthLeaps health system relationships. Youll define how HealthLeap retains expands and scales your portfolio of health system partnerships as we expand into a multi-condition platform. Youll work directly with founders product leadership and data science bringing the customers voice into every critical decision.

What youll do

• Serve as the primary strategic partner to executives and key decision-makers across a portfolio of health system partners

• Build broad trusted relationships early from the C-suite to operational leaders and deepen them throughout the partnership not just at renewal

• Own retention and renewal and partner with our sales team on expansion into new service lines and facilities

• Define success with each partner in clinical operational and financial terms and lead executive business reviews that show progress and set the next step

• Work closely with our clinical and implementation colleagues so they have the sponsorship and organizational alignment they need to drive adoption

• Spot risk early and get ahead of it

• Bring the customers voice into product data science and company decisions

• Help build the playbooks for how customer success at Healthleap scales as we grow

What were looking for

• Substantial experience (typically 7 years) in customer success strategic account management consulting or a related role and a track record of growing complex senior-level relationships

• Experience working with health systems or other large complex organizations. Deep healthcare experience is a plus; so is experience bringing new technology into established environments

• Comfort with data: you can read a dashboard build a business case and tell the story behind the numbers to CFOs CIOs and CMOs

• Strong commercial judgment about retention expansion and value

• Thrive with ownership and ambiguity in a fast-moving early-stage company

• Work well across clinical technical and product teams knowing when to lead and when to enable

• Willing to travel regularly for site visits business reviews and key partner milestones

A note on fit

If youre excited by the mission and bring most of whats above wed like to hear from you even if your background doesnt match every line.

If youre passionate about applying frontier AI to real-world impact join us in building healthcares future.

Required Experience:

Director