Head of Customer Success
Reacher
About the Role: Head of Customer Success At Reacher , we’re helping e-commerce brands unlock the full potential of TikTok Shop — and we’re growing fast. As we scale, we’re looking for a Rockstar Head of Customer Success to build and lead our CS organization. This is a high-impact leadership role ideal for someone who has successfully scaled Customer Success teams in SaaS and thrives in fast-paced, high-growth environments. You’ll own the entire post‑sale customer journey — from onboarding to renewal to expansion — and play a pivotal role in shaping customer experience, improving retention, and driving long-term revenue growth. What You’ll Do Own Strategy & Execution: Lead the vision, strategy, and execution of Customer Success across the full customer lifecycle. Drive Scalable Onboarding: Build and manage onboarding and education programs that accelerate time to value. Retention & Expansion: Establish health scores, monitor performance, and identify churn risks to maximize retention and account growth. Cross-Functional Partnership: Collaborate with Product and Sales to advocate for customers and increase LTV. Data & Tools Optimization: Maximize effectiveness of tools like HubSpot and analytics platforms to drive insights and decision‑making. Content & Enablement: Lead the knowledge base, documentation, and support content strategy, working closely with Engineering on product releases. Information Centralization: Organize and streamline customer and partner insights to improve communication across the GTM org. You’ll Be Successful If You… Have 5+ years of experience in Customer Success, with 2+ years in a leadership role at a SaaS company. Have a proven track record of scaling CS orgs and improving customer retention and expansion. Are data‑savvy and confident navigating SaaS metrics and KPIs. Are an excellent communicator with strong cross‑functional collaboration skills. Thrive in fast‑paced, ambiguous startup environments where speed and scrappiness are key. Bonus Points Experience in creator/affiliate marketing platforms or social commerce. Familiarity with influencer marketing data and automation tools. Background in workshop facilitation or customer training programs. Why Join Reacher? Work directly with the hottest e-commerce platform (TikTok Shop). High-impact, strategic role with direct influence on company growth. Competitive compensation + equity + performance-based bonus. Fast-paced startup with huge learning and career advancement potential. Collaborate closely with founders and the leadership team. #J-18808-Ljbffr Reacher
$201.1k - $380.23k
...The opportunityAdobe is seeking a dynamic Head of Customer Success to lead the Americas C&P Enterprise Customer Success & Strategy Org covering both Enterprise and Public Sector segments. The Sr. Director will provide vision and leadership for a team of Directors, Managers...SuggestedFull timeTemporary workLocal areaWorldwideFlexible hours$10 - $50 per hour
...before they become warranty claims, recalls, or customer disruptions. Axion is entering a new stage of scale... ...initial deployments to production, and Customer Success is becoming a core growth lever. We're hiring our first Head of Customer Success to turn exceptional customer...SuggestedLocal areaFlexible hours$276k - $325k
...mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values... ...— and we’re just getting started.Role OverviewAs the Head of Customer Success, Enterprise - Americas, you will own the strategy, execution...SuggestedFlexible hours- ...raised our Series B and have grown 800% over the last 12 months. The Opportunity We are seeking an experienced and visionary Head of Customer Success to build and lead our customer success function. This role represents a critical investment in ensuring our customers...SuggestedContract workWork at officeVisa sponsorshipRelocation packageFlexible hours
IVO Inc
San Francisco, CA2 days ago - ...experience. What you’ll do Problem: The founder is managing the Customer Success team today, but needs to free up his time and better set up... ...of contact for Customer Success Who you are Been VP of CS or Head of CS for other VC-backed B2B startups that sell to mid-market...SuggestedHourly payRemote workFlexible hours
GrabJobs
San Francisco, CA2 days ago - ...help contractors get paid, grow their business, and build a better future for all of us. The Role Siteline is looking for a Head of Customer Success to join the team. As a foundational leader, you'll have a unique opportunity to set strategy and build processes and tools...Full timeFor contractorsWork at officeRemote workOverseas
Siteline Inc
San Francisco, CA1 day ago - ...Pylon lets humans and agents collaborate on customer work, investigating, resolving, and... ...Incident.io run their support and customer success workflows on Pylon. We're also featured on... ...About The Role Pylon is looking for a Head of Customer Success to own how post-sales...Work at officeRelocationShift workDay shiftAfternoon shift
- ...highly differentiated product is a lot easier to sell. We want to offer deep expertise whenever we interact with prospects and customers. We strongly believe that small teams with very talented people (and the right work environment) deliver much better performance...
- ...management, AI software orchestration, and construction. For our customers, this approach allows us to make every watt count and... ...that scale translates into real customer value. The Head of Customer Success is the single accountable owner for Firmus's customer success...Full time
$250k - $300k
Position Overview We are seeking an experienced and visionary Head of Customer Success to build and lead our customer success function. This role represents a critical investment in ensuring our customers achieve extraordinary outcomes with Ivo. With over 400 customers...Work at officeWorldwideVisa sponsorshipRelocation package$160k - $190k
...every child, no matter where they live, should be able to access effective behavioral healthcare. About the Role As the Head of Customer Success at Frontera Health, you'll own the health and growth of our clinic partner portfolio while also shaping how the CS function...Full timeContract workWork at officeLocal area- ...fighting friendly fraud. People love what we've built, from everyday users to the biggest names in finance. Casap is seeking a Head of Customer Success to lead the full post-onboarding customer journey and build a world-class Customer Success function from the ground up....Work at office
- ...engineers, policy experts, and business leaders working together to build beneficial AI systems.About the role As Head of Regulated Industries - Customer Success at Anthropic, you'll lead the Success teams responsible for our most complex Financial Services (FSI) and...Contract workWork at officeVisa sponsorshipFlexible hoursShift work
Anthropic
San Francisco, CA3 days ago - ...effective in working together and realizing their goals. Our Customer Experience team is committed to helping customers in... .... We are looking for a senior leader for the Head of Digital & Scaled Customer Success. In this role you will lead a team that designs and leads...Full timeLive inWork at officeRemote workWork from homeShift work
Asana
San Francisco, CA4 days ago $233k - $274k
...job, a new place to live, a car ride, childcare, even a date. Customers include Uber, Pennymac, Airbnb, Doordash, and Anthropic.We’re a... ...About the team/roleAs a Director of Checkr’s Strategic Customer Success team, you will lead a team of 5 experienced Customer Success Managers...Work at officeLocal areaRemote workRelocation3 days per week$220k - $260k
About SprigSprig is the customer survey platform, rebuilt around AI agents.For two decades, teams have relied on Qualtrics, Medallia, and... ...you.About the RoleWe’re looking for a Director of Customer Success to lead Sprig’s Customer Success organization across both our Customer...Full timeWork at officeWork from home$105k - $135k
...trust us to run their ad spend so they can focus on closing deals on the lot. The Opportunity We are looking for a hands-on Head of Customer Success who thrives at the intersection of client relationship management, ad service execution, and modern AI automation. In this...Full timeFor contractorsWork at officeLocal areaRemote work3 days per week$160k - $190k
About The Role We’re looking for an experienced Client Success Director to join our Perioperative Care Coordination (PCC) Delivery team... ...role that will influence our PCC strategies , strengthen customer outcomes, and shape our company’s growth trajectory. Unlike a typical...Local area- Trove is seeking a hands-on Head of Customer Success to lead client relationships and AI-enabled service delivery for a dealer network. You will manage a small team, scale workflows, and drive Net Dollar Retention and expansions across ~100 accounts. The role blends SaaS...Work at office
- ...commitment to innovation to help clear the way for millions of Americans to achieve more.About the RoleWe are looking for a People Success Director to serve as a strategic HR partner to our Technology organization, working closely with senior tech leaders to drive people...Full timeWork at officeLocal areaRemote workRelocationFlexible hours
$200k - $220k
...service to your clients and secure upsellsMeet or exceed new ACV and customer revenue targetsAbout You A player with 7 + years of direct... ...AI/ML preferredHighly motivated with a strong track record of success, including consistently meeting or exceeding goalsAbility to quickly...Full timeWork at officeRemote workFlexible hoursShift work- ...long and short termResponsible for identifying leads and pipeline generation, including accurate forecasting and reporting.Bring in customer knowledge to ensure Sales understand the client strategic direction and offering value proposition is matched to client strategic...
$117.7k - $153.04k
...in accordance with applicable law. Our differences are strengths that enable us to support the growing and evolving needs of our customers, partners, and collaborators. If you have a disability that means there are preparations or accommodations we can make to help ensure...Full timeWork at officeWorldwide$261k - $335k
...support of that mission, the Sales team partners closely with customers to deeply understand their businesses and needs, helping inform... ...and solutions that drive meaningful revenue growth and long-term success on the platform—while maintaining strong standards for user...Contract workWork at officeLocal areaFlexible hours$8k
...Enterprise Sales team, you'll play a crucial role in helping our valued customers drive their businesses forward. As a trusted advisor, you'll... ...you with a competitive edge and leverage to boost your own success and career growth.Sales recognition programs that have, in the...Full timeTemporary workPart timeWork experience placementShift work$171k - $256.5k
...accounts within a consulting or IT services environment * Proven success managing and expanding large accounts or portfolios *... ...offices in 12 countries partner with clients to co-create powerful customer experiences, modern ways of working, and meaningful impact. What...Contract workTemporary workLocal area$8k
...#VTeamLife.What you’ll be doing...You will help our most important customers move their business forward. As a trusted advisor, you’ll... ...Providing you with a competitive edge and leverage to boost your own success and career growth. Sales recognition programs that have, in the...Full timeTemporary workPart timeWork experience placementShift work$107k - $161k
...looking for a Client Partner to join our global Small and Medium Customers (SMC) organization! You will build and manage partnerships with... ...-Communicate and evolve a client's way of thinking to mirror success on Snap according to the Playbook & Planning Principals, while...Full timeLive inWork at officeLocal area$270k
...groups are aligned. By staying continuously connected with a customer's business and technology strategy as well as our offerings, they... ...the delivery team, ensuring they have what they need to be successful.You will engage in consultative business development, growing...$261k - $335k
...with Account Managers and cross-functional partners to ensure successful advertiser outcomes after the sale, while maintaining primary... ...closing complex advertising or commercial deals.Understand travel customer journeys, booking behavior, seasonality, loyalty programs, and...Seasonal workWork at officeLocal areaFlexible hours
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