Customer Service Agent (Remote)

This job is what Jerry is all about: helping our customers take care of their most important assets their car and home with the kind of warmth and speed they didnt expect from an insurance company.

Car and home are peoples most important assets yet the experience of owning them is stuck in the 90s. Every part of the journey - insurance repairs financing maintenance - is fragmented complicated and expensive. is building the first app to help people manage it all.

The work is fast-paced high-energy team-oriented and fully remote. A few things our team members love about working at Jerry:

• Opportunities to shape the customer experience as the product and services are constantly evolving.

• Competitive wage and benefits (medical dental vision insurance 401K match paid vacation time).

• Stock equity (stock options) were a tech startup and you own a piece of what youre building.

• Flexible scheduling: a 5-day 8-hour or a 4-day 10-hour work week.

• Fully remote with work equipment provided.

• A career path in one of the largest industries in the world insurance. We pay for your P&C insurance license if you dont have one yet.

• And importantly the colleagues you work alongside. Ask our team what they value most and the answer is almost always the same: the people and the culture. Jerry is full of people who take their work seriously and take helping each other just as seriously.

As a member in the Customer Operations team some of your responsibilities could include:

• Taking great care of our customers. Our team members dont just answer the question asked they catch the thing the customer didnt know to ask about. A coverage gap. A discount they qualify for. A renewal about to spike.

• Answering inbound calls from policyholders who need something changed.

• Getting deep on the product. With a large panel of insurance companies to work from knowing which one fits which customer is the craft of this job. Our app evolves constantly too and knowing it inside out makes you the person customers trust to navigate it.

• Problem solving to resolve customer inquiries effectively.

• Processing service requests vehicles drivers lienholders policy documents.

• Making the product better. Tell us what youre hearing. The feedback loop here is short enough that youll see your suggestions ship.

Who you are:

• Prior work experience in customer service sales or hospitality is a plus but not required

• Genuinely friendly and positive attitude and willingness to work as a team

• Strong work ethic

• Strong problem solving skills

• Strong communication skills

Compensation and perks:

• Hourly wage of $19.00 - 21.00 equity (stock options)

While we appreciate your interest and application due to the volume of applications we receive only applicants under consideration will be contacted.

Please note: is only able to hire full-time salaried employees who currently reside in AZ CA CO FL GA IL MA NC NJ NV NY OR TN TX UT VA or Ontario Canada and full-time hourly employees who currently reside in AZ FL GA NV NY NC TN TX UT or VA. Unfortunately we cannot accept applications from candidates residing elsewhere at this time.

is proud to be an Equal Employment Opportunity employer. We prohibit discrimination based on race religion color national origin sex pregnancy reproductive health decisions or related medical conditions sexual orientation gender identity gender expression age veteran status disability genetic information or other characteristics protected by applicable local state or federal laws.

is committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability please contact us at

The successful candidates starting pay will fall within the pay range listed on this job posting determined based on job-related factors including but not limited to skills experience qualifications work location and market conditions. Ranges are market-dependent and may be modified in the addition to base salary the compensation may include opportunities for equity grants.

We offer a comprehensive benefits package to regular employees including health dental and vision coverage paid time off paid parental leave 401(K) plan with employer matching and wellness benefits among others. Equity opportunities may also be part of your total rewards package. Part-time contract or freelance roles may not be eligible for certain benefits.

About

Jerry is building the first AI-powered advisor to manage all your physical assets.

Your car home and motorcycle arent just purchases theyre the physical embodiment of the life youve worked hard to build. Yet the experience of owning them is stuck in the 90s. Every step of the journey buying insuring maintaining repairing selling is fragmented complicated and expensive.

Imagine having a trusted friend in your pocket who takes care of everything: they find you the right car or home at the right price lock in the best insurance rate without you lifting a finger remind you before that service appointment turns into an expensive repair and help you sell at the best price when the time is right. That friend is Jerry.

We started with car insurance in 2019 became one of the top 3 brokers in the U.S. then added driving insights diagnostics and a repair marketplace. Weve reached 5M customers raised $240M and achieved profitability in 2024. Were now expanding into home motorcycle RV and beyond.

Led by serial entrepreneurs and backed by Y Combinator our team comprises talented and big-hearted leaders from places like Nvidia Meta Amazon BCG McKinsey Bain and GEICO. Our culture is the #1 reason people join Jerry and stay we are a small and mighty team of competitive but kind people who think and act like owners care deeply about the quality and impact of our work and are relentless in our pursuit of learning and mastery over our craft.

We are proud to consistently rank as one of Y Combinators Top Companies Forbes and Statistas Best Startup Employers and to have received other accolades in fintech and insurtech innovation workplace culture and leadership.

We are a remote-first company but if you prefer in-person or hybrid we also have offices in Palo Alto New York City Chicago and Toronto.

Required Experience:

Unclear Seniority

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