Switchboard Operator

Switchboard Operator

At Summit Orthopedics, we recognize the impact each member of the Summit Family has on one another and on our patients every day. Join a patient-first environment where our values Better together, Own it, Nimble, Excellence, and Service are lived down to our BONES. At Summit, team members feel respected, valued, and connected to meaningful work, contributing to a collaborative, community-centered culture built on mutual respect and enjoyment. The Switchboard Operator will be responsible for answering and appropriately transferring calls from patients, clinics, physicians, and staff in a courteous and efficient manner. Customer and quality service are the main objectives. This is a full time role based at our Corporate Office located in Woodbury, MN. Monday - Friday schedule of 8:30 AM to 5:00 PM (schedule subject to change). Answer incoming phone calls. Provide front line customer service in communication, listening and telephone skills to all customers. Direct calls to the appropriate person or location. Send Doc Halo consults/urgent matters to the correct provider/team. Monitor and maintain lists daily of staffing/phone. Direct all electronic faxes to correct department/teams. Other duties as assigned. Summit's hiring range for this position is $17.87 to $22.34 per hour. The hired candidate may be eligible to receive additional compensation in the form of bonuses, differentials and/or deferred compensation. In addition to our base salary, we offer a comprehensive total rewards package that aligns with our vision of leading a healthy and active lifestyle. This includes medical, dental, vision, disability, life insurance, paid time off and 401(k)/profit sharing retirement plan. If you are hired at Summit, your final base salary compensation will be determined based on factors such as skills, education, experience, and internal equity. Summit Orthopedics provides the Twin Cities, Greater Minnesota and Western Wisconsin with the full spectrum of orthopedic care including sub-specialty clinics, walk-in care at our Orthopedic Urgent Care clinics, imaging, bracing, therapy, surgery, and post-surgical stays at our Care Suites. Our expert team of physicians, surgeons, physician assistants, certified athletic trainers and therapists are part of the 1,200+ employees who partner to provide quality care designed to support a healthier, more active lifestyle. Summit Orthopedics is committed to providing equal opportunity to all employees and applicants for employment in accordance with all applicable laws and regulations of federal, state and local governing boards and/or agencies.

Education

High School or better.

Experience

1 year: Minimum of 1-year experience in a switchboard or call center role, preferably within a healthcare facility, is desired.