Business Systems Analyst

Business System Analyst

First Supply, a fifth-generation family-owned company, has served the Upper Midwest for over 125 years. Guided by our Employee Value Proposition, Where Tradition Meets Innovation, we foster a workplace where people learn, grow, and contribute to a company that values its heritage while embracing progress. Our teams take pride in supporting customers and communities, creating meaningful work and rewarding careers every day.

First Supply is looking for a Business System Analyst. In this pivotal role, you'll collaborate across departments to optimize software applications, streamline business processes, and driver greater operational efficiency. FULLY ONSITE in Madison, WI or West Salem, WI.

If you enjoy turning business needs into smart technology solutions, we'd love to hear from you.

Responsibilities

• Provide day-to-day support for business software applications, ensuring smooth operation and addressing any technical issues or user inquiries promptly.
• Provide training and support to end-users on system functionality and updates.
• Work collaboratively to implement initiatives to deliver ERP solutions that allow internal departments and external partners to use technology solutions and data more efficiently.
• Assist in identifying, evaluating, and implementing improvements to software applications and processes to optimize business performance.
• Assist in the configuration, testing, and deployment of new systems or system enhancements.
• Participate in user acceptance testing (UAT) to ensure solutions meet business requirements.
• Investigate system-related issues and provide timely resolutions.
• Develop and present recommendations for process improvements.
• Collaborate with stakeholders to understand business needs and translate them into technical and functional requirements.
• Collaborate on the creation and use of business intelligence tools to provide actionable insights and support data-driven decision-making.
• Other duties/responsibilities as assigned by leadership

Qualifications

• Bachelor's degree in Business Administration, Information Systems or related field (or equivalent work experience) required.
• 3+ years of experience in business analysis, system analysis or related role preferred.
• Proficiency with business systems (e.g., ERP, CRM) and basic SQL knowledge a required.
• Previous experience working with Infor CloudSuite technology platform preferred.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to prioritize tasks and manage time effectively.
• Attention to detail and a commitment to accuracy.
• Proficiency in Microsoft Office Suite, including Excel, Word, and PowerPoint

About First Supply

First Supply is a leading main channel wholesale distributor, providing industrial customers and building contractors with an extensive line of products and services. We offer a wide range of manufacturer product lines across the plumbing, heating, air conditioning, builder, waterworks, pump/well & septic, industrial, and municipal markets. Headquartered in Madison, Wisconsin, First Supply has more than 700 employees across 29 operating facilities serving Wisconsin, Minnesota, Iowa, Illinois, and Michigan.

First Supply also owns and operates 18 Kitchen & Bath Stores across five Midwestern states under the Gerhard's Kitchen, Bath & Lighting and KOHLER® Signature Store by First Supply brands. Gerhard's is the largest, most versatile kitchen and bath store in the Upper Midwest, offering a wide variety of styles—from contemporary to traditional—along with unmatched service. The KOHLER Signature Stores are immersive kitchen and bath showrooms that provide a distinguished experience where designers and homeowners can get hands-on with hundreds of exclusive KOHLER products.

With a 128-year legacy and a people-first culture, First Supply is committed to building a workplace where employees feel valued, supported, and inspired to grow their careers. That commitment has earned national recognition, including a spot on USA Today's 2024 Top Workplaces in the USA, as well as honors as a Woman-Led Top Workplace and an Industry Top Workplace for Distribution.

First Supply LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.