field technician

The Service Technician – Mechanical will primarily be responsible for providing after-sales technical service, including troubleshooting, repair, and maintenance of packaging machinery installed at customer sites across the United States and Canada.The role also includes supporting installation and commissioning activities, ensuring machines are properly set up and fully operational.Main ResponsabilitiesPerform on-site troubleshooting, repair, and preventive/corrective maintenance of packaging machineryDiagnose and resolve complex mechanical issues to minimize downtimeExecute routine service interventions and machine inspectionsProvide technical assistance and guidance to customers' maintenance teamsSupport installation, assembly, and commissioning activities when requiredAssist in machine start-up, testing, and performance verificationLiaise with HQ technical teams in Italy for issue escalation and resolutionPrepare detailed service reports and intervention documentationCollect and share field feedback to support continuous product improvementEducation, experience, and other required skills Technical diploma or degree in Mechanical Engineering or equivalent experienceHard Skills3–5 years of experience in after-sales service on industrial or packaging machineryHands-on experience with automated packaging machineryAvailability to travel extensively (approximately 70%) across the US and CanadaValid US passportValid US driver's licenseSoft SkillsStrong ability to read and interpret mechanical drawings and technical manualsExperience in maintenance, troubleshooting, and field service operationsBasic understanding of electrical schematics is a plusAbility to work independently and within cross-functional teams