Station Manager

Job Description

Job Description

Job Title: Station Manager 

Reports to: Director of Operations

Type of Position: Full-time 

Job Summary:  

The Station Manager plans and oversees the daily operations in the station to ensure customer satisfaction and achievement of company goals, KPIs and objectives. The Station Manager is in frequent contact with customers, suppliers, handlers, regulatory bodies, as well as other departments, mainly in operations, sales, logistics and finance. This role requires strong leadership skills, customer focus and a strong commercial focus, ensuring the efficient handling and management of ULDs while driving customer service, revenue growth and operational excellence. 

Principal Duties & Responsibilities: 

• Manage all aspects of the station and its staff to ensure that the goals and KPI targets are achieved, and customer satisfaction and needs are met. 
• Coordinate, plan and oversee daily activities related to ULD operations and repair at the station. 
• Ensure that the station complies with industry standards, safety regulations and quality control processes. 
• Act as the primary point of contact for customer inquiries and issues related to ULDs. 
• Network and liaise with external stakeholders, including airlines, ground handling companies, and regulatory bodies.
• Provide professional customer service. Resolve customer complaints, consult with customers to understand their needs, identify and suggest equipment, products, or services that will meet those needs.
• Execute plans to drive revenue growth through effective ULD management and service offerings.
• Collaborate with the sales team to identify new business opportunities and enhance customer relationships.
• Provide leadership to the Repair Shop Manager and local team, conduct timely and constructive performance evaluations, oversee the schedules of assigned staff, track and retain talent.
• Handle staffing problems and/or disciplinary actions as needed and in accordance with company policy.

• Oversee the inventory in the station, review the correctness of repair-related invoices for customers. 
• Assist the Director of Operations with budget preparation for operations unit.
• Review operational KPIs, records and reports, monitor performance, identify and facilitate opportunities to increase productivity and efficiency. 
• Collaborate with Director of Operations & Sr. Director of Operations to develop strategies and identify improvement opportunities.
• Act as a change agent driving process-related change initiatives, support employees through the change process, reinforce priorities.
• Collaborate with other support departments such as sales, lease admin, finance and HR to ensure successful operations. 
• Perform all other duties as assigned.

Required Skills/Competencies/Abilities/Personal Attributes: 

• Business and Commercial Acumen: Good understanding of the industry, operations, market, sales processes and company products. 
• Customer Orientation: Ability to understand the needs of customers, anticipate them and then act accordingly to ensure customer satisfaction.
• Communication Skills: Ability to communicate clearly and effectively with stakeholders, customers, handlers, suppliers. 
• Leadership Skills: Ability to lead and inspire an operational team. Ability to motivate others to accomplish organizational goals.
• Analytical Skills: Ability to assess and interpret processes, identify and/or implement process improvement initiatives. 
• Change Management Skills: Ability to mentor, coach, and guide others through change. 
• Persistence: Having the mindset of not giving up on an idea, solution or product despite difficulty or opposition. 
• Adaptability: Ability to thrive in a dynamic environment. Ability to work in a fast-paced environment and manage multiple priorities simultaneously. 
• Results-oriented: Ability to meet business objectives. Ability to solve problems with a focus on driving results.  
• Time management skills with the proven ability to meet deadlines.

• Independence: Ability to work self-sufficiently on assigned tasks, taking the initiative and ownership of own topics and/or mistakes. 
• Cross-functional collaboration: Ability to work effectively with other departments, especially operations, sales, logistics, finance. Foster a good internal network. 
• Proficiency in relevant IT systems. 

Fluent written and spoken English and knowledge of other local languages if different from English). Other foreign languages are an advantage.  

Education and Experience: 

• Bachelor’s degree or equivalent education in Business, Logistics, Supply Chain Management, or a related field is desired. 
• Previous experience in sales/operations/general management in logistics, manufacturing, or a related industry. 
• Proven experience of leading teams.

The description above is only a description of the work and not an exhaustive list. The person who fulfills this position is therefore obliged to carry out all activities which are reasonable for this position.