Five9 Administrator

Five9 Administrator Internet Brands is seeking an experienced Five9 Administrator to manage and enhance our contact center and telecommunications environment. This role is responsible for administering the Five9 platform, supporting other telephony systems (voice and video), implementing solutions for business continuity, and integrating telephony for new acquisitions. The ideal candidate combines deep Five9 expertise with strong VoIP/AV/network knowledge and practical automation skills. Key Responsibilities Administer and maintain the Five9 platform: IVR, queues, campaigns, dialers, reporting, user accounts, permissions, and integrations. Troubleshoot and resolve Five9, telephony, and agent issues; coordinate vendor escalations as needed. Design, implement, and support telephony solutions to meet business objectives and continuity requirements. Lead telephony integrations during acquisitions and with business applications (CRM, ticketing, etc.). Monitor system performance (network traffic, capacity, security) and recommend optimizations. Develop and maintain disaster recovery and contingency plans for voice services. Manage telecom vendor relationships, review product roadmaps, and drive problem resolution. Create and maintain runbooks, operational documentation, and Tier 1 support procedures. Provide technical support across Tier 1–3 and resolve ticketed requests in a timely manner. Perform preventive maintenance, backups, and recovery procedures. Required Qualifications Extensive, hands‑on experience with Five9: configuration, administration, reporting, and troubleshooting within a contact center environment. Solid understanding of VoIP, AV, networking concepts, and security best practices for voice/video systems. Familiarity with other telephony platforms (e.g., RingCentral, Avaya). Experience implementing telephony solutions for business continuity and disaster recovery. Bachelor’s degree or equivalent practical experience. Preferred Qualifications Scripting and automation experience (PowerShell, REST APIs, or similar) to build integrations and automate tasks. Experience integrating telephony with CRMs such as Salesforce or Microsoft Dynamics. Certifications in Five9 or related telephony platforms. Prior experience managing telecom vendor relationships and roadmap planning. Benefits We expect the compensation for this role to depend on your skills, qualifications, and experience, and anticipate a base in the low 100k’s. In addition to a competitive salary, we offer a comprehensive benefits package that includes health, dental, and vision insurance, flexible spending accounts, short‑term and long‑term disability, life and AD&D insurance, a 401(k) plan with company match, paid time off, paid holidays, commuter benefits, an Employee Assistance Program, well‑being coaching services, and voluntary insurance options. Equal Opportunity Employer Internet Brands is an equal‑opportunity employer, and we welcome applicants from all backgrounds. We comply with all applicable laws and regulations, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance (FCIHO). #J-18808-Ljbffr Internet Brands