Technical Support Specialist
VirtualVocations
To support a growing team, the full-time remote Technical Support Specialist - Tier I will troubleshoot API integrations, digital ordering, and loyalty programs while collaborating with cross-functional teams to enhance customer experience. Key Responsibilities Investigate and resolve complex issues related to API integrations, online ordering, and platform configurations Deliver timely and professional support through various communication channels while maintaining ownership of issues Create and maintain internal documentation and knowledge base articles to improve team effectiveness Required Qualifications 1+ years of experience in a technical support role or 2+ years in a customer support role Experience supporting third-party integrations, APIs, and data synchronization between technology systems Proficiency using support tools such as Zendesk, Slack, and Notion Strong ability to investigate software configuration issues and integration errors Ability to manage support issues from intake through resolution while keeping stakeholders informed
Vacancy posted 8 days ago
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