Associate Account Manager

Associate Account Manager

Profitero+ is the leading digital commerce company, trusted by more than 4,000 brands worldwide. We help brands break down silos and turn data into decisive action through intelligence-driven, end-to-end solutions that unify media, content, operations and strategy. Powered by advanced AI, robust digital shelf analytics across 1,400+ retailers in 70 countries and unmatched expertise from digital commerce specialists in 15 global hubs, our integrated solutions help brands accelerate profitable growth. Learn more at profitero.com

Profitero+ is looking to hire an Associate Account Manager onto our Customer Success team to help manage our growing portfolio of clients!

In this role, you will be responsible for supporting and developing our growing branded customer base and will serve as a trusted point of contact for a book of 10-12 accounts within our rapidly-expanding portfolio of CPG brands. The ideal person in this role will leverage their holistic knowledge of the ecomm/digital commerce space, their ability to use data-driven insights and analytics to understand and explain account performance, and their strong communication and account management skills to develop, nurture, and grow client relationships across their entire book of business.

PLEASE NOTE: This is a hybrid role based out of our Boston office and will require onsite engagement an average of 3-4 days/week. All candidates should be local to the Boston metro and willing to commit to a hybrid.

Responsibilities

• Use your understanding of how to leverage eCommerce data and expert knowledge of the Profitero tool to help our clients derive significant value from the tool, leading to high satisfaction and uncontested renewals.
• Serve as a primary point of contact for our customer and respond to immediate questions or pull in SMEs to solve more complex topics.
• Become a trusted advisor to clients, sharing thought leadership and best practices highlighting optimal ways of utilizing our data and platform.
• Own and support day-to-day account activities such as responding to client emails and ad-hoc requests, ensuring data accuracy, submitting support tickets, training users, preparing meeting materials (i.e., bi-weekly touchpoints and QPR decks), etc.
• Support end-to-end client activities, including upselling and renewal processes.
• Provide feedback and guidance to our engineering team to inform the product roadmap and help make the tool more user-friendly and actionable.

Qualifications

• 1+ year of prior professional account management/customer success and/or eCommerce/CPG/brand/retailer experience, preferably within a SaaS, product, or technical environment.
• Bachelor's degree in marketing, technology, or a related field preferred; experience may be substituted.
• Strong analytical skills with an ability to leverage analytics and campaign performance metrics to derive insights and develop data-driven recommendations to help clients make informed decisions.
• Broad understanding of the ecommerce and digital marketing landscape, both inclusive and exclusive to the immediate capabilities of the Profitero product and specific scope of the account remit.
• Ability to identify, synthesize, respond to, and resolve issues and conflicts as they arise.
• Sound decision-making ability rooted in agency, client, and industry knowledge.
• Comfort operating with a high level of ownership, autonomy, and accountability.
• An active listener with clear and persuasive verbal and written communication and presentation skills, a high degree of emotional intelligence, and an ability to tell a smart, concise story using data.
• Experience communicating with and presenting to client representatives at all levels on a regular basis.
• A natural sense of urgency with an ability to work quickly, efficiently, and accurately within tight deadlines and constantly-evolving project parameters, scope, and goals.
• Outstanding organizational skills with an extraordinary attention to detail.
• Flexible and adaptable with an ability to manage and drive success across multiple concurrent projects and competing priorities.
• A competitive goal-driven self-starter and with the constant drive to exceed expectations.
• Highly collaborative but independently capable.

Additional information

The Power of One starts with our people! To do powerful things, we offer powerful resources. Our best-in-class wellness and benefits offerings include:

• Paid Family Care for parents and caregivers for 12 weeks or more
• Monetary assistance and support for Adoption, Surrogacy and Fertility
• Monetary assistance and support for pet adoption
• Employee Assistance Programs and Health/Wellness/Comfort reimbursements to help you invest in your future and work/life balance
• Tuition Assistance
• Paid time off that includes Flexible Time off Vacation, Annual Sick Days, Volunteer Days, Holiday and Identity days, and more
• Matching Gifts programs
• Flexible working arrangements
• 'Work Your World' Program encouraging employees to work from anywhere Publicis Groupe has an office for up to 6 weeks a year (based upon eligibility)
• Business Resource Groups that support multiple affinities and alliances

The benefits offerings listed are available to eligible U.S. Based employees, are reviewed on an annual basis, and are governed by the terms of the applicable plan documents. Profitero+ is an Equal Opportunity Employer. Our employment decisions are made without regard to actual or perceived race, color, ethnicity, religion, creed, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, childbirth and related medical conditions, national origin, ancestry, citizenship status, age, disability, medical condition as defined by applicable state law, genetic information, marital status, military service and veteran status, or any other characteristic protected by applicable federal, state or local laws and ordinances. If you require accommodation or assistance with the application or onboarding process specifically, please contact View email address on click.appcast.io. All of your information will be kept confidential according to EEO guidelines. Compensation Range: USD $50,065.00 - USD $70,784.00/Annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. Temporary roles may also qualify for participation in our 401(k) plan after eligibility criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off.