Transportation Supervisor

Position Overview Winston‑Salem State University is seeking a Transportation Supervisor to oversee the daily operations, logistics, and staff of campus shuttles. The Transportation Supervisor manages a team of 10‑15 Shuttle Drivers. Responsibilities Oversee the daily operations of fleet vehicles, drivers, and logistics to ensure safe, efficient, and compliant transportation services Operate the Ram Express Shuttle on a prescribed route with timed stops throughout the campus in a safe manner, picking up and discharging passengers Accurately maintain standard mileage, passengers, and/or daily count records Manage shuttle schedules and supervise individuals in a professional manner Keep vehicles and equipment clean, check and maintain proper fluid levels in all vehicles Complete pre‑ and post‑trip checklists to ensure vehicle and passenger safety Ensure that bus boarding and alighting areas are safe by making requests to Facilities for necessary lighting improvements, replacements, or repairs Identify routine and breakdown maintenance issues with buses and ensure that repairs are made Maintain thorough and current knowledge of all federal, state, local, and university regulations and policies applicable to Ram Shuttle services Manage required drug and alcohol testing programs Investigate accidents, identify root causes, and implement corrective actions Perform regular vehicle inspections and maintain vehicle inspection schedules Train or coordinate training on topics such as emergency responses and vehicle evacuation Maintain accurate records of training, certifications, and compliance inspections Lead by example, fostering a positive safety culture, and enforcing company safety policies Develop plans for vehicle fires, breakdowns, and accidents Act as the primary point of contact for clients, addressing inquiries, concerns, and complaints with a customer‑first approach Track services in real‑time, notifying customers immediately of delays or service issues Monitor Passio Go reporting and review driver performance data to ensure service quality and client service level agreements are met Convey clear, concise instructions to drivers and management Mediate disputes between staff and resolve customer complaints professionally Problem‑solve time‑sensitive issues and make decisions to handle unexpected issues like breakdowns, accidents, or routing delays Monitor employee performance, set goals, provide constructive feedback, and mentor staff Conduct morning meetings, safety briefings, and training sessions Document incidents accurately for compliance and safety investigations Provide clear, actionable instructions, particularly in high‑stakes or emergency situations Tailor communication styles to different audiences, including drivers, parents, or corporate management Handle tense situations, such as student discipline or delivery delays, with patience and courtesy Primary Functions of the Unit Operational Oversight: Scheduling, routing, and dispatching drivers for daily operations and special routes. Safety and Compliance: Ensuring all vehicles and drivers adhere to safety standards (DOT regulations) and maintaining safe vehicle operations. Personnel Management: Training, supervising, evaluating, and scheduling drivers and staff. Maintenance Coordination: Managing the maintenance and repairs of the vehicle fleet. Performance Monitoring: Tracking daily metrics to identify inefficiencies and resolve operational issues. Requirements and Preferences Position required to work during periods of adverse weather or other emergencies: All – Emergency and Pandemic on site Position required to work on‑call/emergency callback: Yes Minimum Experience/Education: High school and five years of directly related experience or an equivalent combination of training and directly related experience. Preferred Skills, Training, Education: Bachelor's degree 5‑6 years of logistics or driving experience Strong communication/problem‑solving skills Thorough knowledge of DOT/FMCSA regulations and logistics technology Demonstrated leadership abilities Required License or Certification: A valid Commercial Driver's License (Class A or B) with a Passenger (P) endorsement. A current CDL is preferred, or it must be obtained within 360 days of hire. Valid US Driver's License: Yes Commercial Driver's License Required: Yes Physical Required: No Medical/Drug Tests: Background check will include motor vehicle records. #J-18808-Ljbffr