Front Desk/Registration & Transportation Supervisor

Job Description

Job Description

Registration & Transportation Supervisor

FULL-TIME | EXEMPT

Posted June 24, 2026

WEEKDAYS | 8:30 a.m. - 5:00 p.m.

Indian Health Board of Minneapolis is a Federally Qualified Health Care Center and community clinic providing access to quality health care and wellness services. We believe the best care happens when we listen and work together. While promoting and preserving our urban American Indian and Alaska Native traditions and identity, we embrace all people seeking patient-centered, culturally sensitive health care and wellness services.

At Indian Health Board we believe Good Relationships are supported by three interrelated values: Respect for culture - preserving and promoting our American Indian and Alaska Native heritage and identity while embracing all other cultures with acceptance and compassion; Excellence - seeking excellence in all our services, business practices, and community partnerships; Leadership - promoting ethical leadership based on collaboration and mutual respect.

We offer:

• Platinum benefits package available for employees working 30 hours per week or more: Health, Dental, Vision, FSA
• Company paid long term and life insurance
• Generous paid time-off
• Retirement savings plan with employer match

Our mission statement:

"To ensure access to quality health care services for American Indians and other peoples and to promote health education and wellness."

-Respect for Culture Excellence Leadership-

If our beliefs resonate with you, we want you and encourage you to apply at IHB.

JOB SUMMARY

This position exists to facilitate registration with patient flow and provide transportation both to and from the IHB clinics while directing staff to deliver good customer service.

• Supervise and coordinate the daily activities of the registration and transportation departments within Indian Health Board.
• Responsible for staff development, personnel management, scheduling, performance reviews, training and other tasks associated with managing personnel.
• Responsible for assuring accurate current demographic and billing information in the computer records and patient charts.
• Ensure accurate insurance verification.
• Backup coverage for registration and transportation.
• Responsible for accurate schedules for all departments in Epic.
• Maintain accurate cash receipts.
• Develop and implement registration workflows.
• Lead department with implementation and maintaining of the electronic health system.
• Lead quality improvement activities within department.
• Resolve multifaceted concerns of patients and providers.
• Ensure vehicle maintenance is relevant.
• Annually review policies and procedures and update as needed.
• Coordinate and work with other departments in regard to registration/transportation departments.
• Training staff on current procedures and policies.
• Other duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES

• Knowledge and respect for people of diverse cultures.
• Knowledge of metro freeway and street systems, preventive auto maintenance, community resources and agencies.
• Ability to use initiative and work as part of a team and interact with people of different age levels and backgrounds.
• Possess good organizational, planning and communication skills while working in a busy environment with deadlines and constraints.

QUALIFICATIONS

• 2-year degree a plus
• 2+ year's experience in a healthcare setting
• Experience with electronic health records preferably with EPIC
• Supervisory experience preferred
• Valid Minnesota's driver's license with no moving violations within the past 36 months.
• Experience with the Native American community
• Process Improvement experience

HIPAA

IHB makes reasonable efforts to limit access to and use of protected health information (PHI) by employees to the minimum necessary performance of assigned duties as outlines in job descriptions. This position is access restricted to PHI needed to carry out health care operations.

PHYSICAL DEMANDS

Central Registration- The work is sedentary. Typically, the employee may sit comfortably to do the work. There may be some walking, standing, bending, carrying of light items and driving an automobile. No special physical demands are required to perform the work.

Transportation - The work requires some physical exertion such as long periods of standing, walking, recurring bending, crouching, stooping, stretching, reaching, or similar activities; recurring lifting of children up and in excess of 50 pounds. The work may require specific, but common, physical characteristics and abilities such as above-average agility and dexterity. The work environment involves high risks with exposure to potentially dangerous situations requiring a range of safety and other precautions.