Technical Support Specialist

Technical Support SpecialistThis position can be filled as a Technical Support Specialist I, II, III, Senior, or Senior Lead depending on the candidate's qualifications and experience.JOB PURPOSE/SUMMARY: Responsible for developing, implementing, and managing improvement projects, and/or provide diagnostic subject matter expertise to enhance the overall reliability, efficiency, and safety of the plant.JOB DUTIES/RESPONSIBILITIES:Provide primary or backup technical support for various plant system and processes; primary need in controls systems but not limited toUtilize experience, knowledge, and online monitoring systems and tools to analyze, trend, and monitor plant equipment performance data in an effort to improve plant operationProvide technical support to maintenance, outage, and capital projects Technical Lead on specific / complex projects which can include contract(or) management responsibilitiesSupport equipment problem solving, condition assessments, and represent Entergy during OEM discussions or shop repairsConduct and/or support root cause analysis / CAP and prepare reports for management useMINIMUM REQUIREMENTS:Minimum education required of the position: High school diploma or GED or equivalent work experienceDesired: Associate Degree in Engineering Technology or B.S. Degree in Science in a technical fieldMinimum experience required of the position:Tech Support Specialist I: 0-2 years of power plant or relevant technical experience is preferred.Tech Support Specialist II: 2-4 years of power plant or relevant technical experience is preferred.Tech Support Specialist III: 4-6 years of power plant or relevant technical experience is preferred.Tech Support Specialist Sr: 6+ years of power plant or relevant technical experience is preferred.Tech Support Specialist Sr Lead: 8+ years of power plant or relevant technical experience is preferred.Minimum knowledge, skills, and abilities required of the position:Proficiency in all applications of the Microsoft ToolkitMust possess good computer skillsAbility to work independent of direct supervisionGood communication skills also requiredDuties often require call outs and work after normal hoursBe able to keep records and reportsPreferred knowledge, skills, and abilities:3-5 years of Power Plant Control System Experience i.e. Mark VIe, Ovations, Allen Bradley PLCs, Foxboro.Familiar with power distribution systems i.e. switchgear, breakers, transformers, batteries and relays.Any certifications, licenses, etc. NonePrimary Location: Arkansas : Redfield Job Function : Engineering FLSA Status : Relocation Option: Union description/code : Number of Openings : 1 Req ID: 124056 Travel Percentage :Up to 25%