Customer Master Data Management Senior Manager

Job Summary The Senior Manager (SM) of Customer Master Data Management reports to the Director of Customer Master & Commercial Data Management in the Commercial Innovation Analytics Operations (CIAO) organization. This individual supports the Global Healthcare Entity Master system (GHEM) and will help drive the customer mastering process, working with a team of data stewards and supporting overall data governance at Vertex. Key Responsibilities Support the overall global customer mastering program. Support the commercial data governance process, including data cataloguing with Collibra. Work closely with a team of data stewards on data change requests and data quality initiatives. Support integrations with CRM systems and other internal systems that depend on the customer MDM. Act as the data product owner for health care entity data within Vertex’s CRM systems. Facilitate the load of HCO/HCP data into MDM and downstream systems including CRM. Collaborate with Vertex’s Data, Technology, and Engineering (DTE) group on technology initiatives. Coordinate activities with vendor organizations that support MDM and CRM. Train internal teams on MDM‑related processes and procedures. Knowledge, Skills & Experience Bachelor’s Degree (required). Minimum 5 years of direct experience with pharmaceutical data, including sourcing, integration, analysis, and reporting. Extensive knowledge of master data management (MDM) processes and experience implementing and managing Informatica MDM or other MDM on‑prem/cloud solutions. Strong communication skills with cross‑functional stakeholders. Comfortable working with data, databases, and systems. Familiarity with CRM systems (Veeva/Salesforce), databases/data warehouses (Oracle/Snowflake), SQL, project planning, agile methodologies, tools such as JIRA and ServiceNow, and performance metrics and reporting. Experience with data governance, data stewardship, and managing data vendors. Understanding of legal/regulatory requirements related to managing sensitive PHI/PII and compliance data (HIPAA, GDPR, HITECH, Sunshine Act, etc.). Demonstrated problem‑solving skills and service delivery. Education & Experience Bachelor’s Degree required. 4-6 years of relevant experience in a life sciences organization or healthcare industry with pharmaceutical data, including sourcing, integration, analysis, and reporting. Compensation & Benefits Pay Range: $137,600 - $206,400. Eligible for an annual bonus and annual equity awards. Eligible for overtime pay per federal and state requirements. Inclusive market‑leading benefits: medical, dental, vision, generous paid time off (including a company shutdown in Summer and Winter), educational assistance including student loan repayment, commuting subsidy, matching charitable donations, 401(k). Work Flexibility Hybrid‑Eligible or On‑Site Eligible. Hybrid option: work remotely up to two days per week; On‑Site option: work five days per week on‑site with ad hoc flexibility. Equal Employment Opportunity Vertex is committed to equal employment opportunity and non‑discrimination for all employees and qualified applicants without regard to race, color, sex, gender identity or expression, age, religion, national origin, ancestry, ethnicity, disability, veteran status, genetic information, sexual orientation, marital status, or any characteristic protected under applicable law. Vertex is an E‑Verify employer in the United States. Vertex will make reasonable accommodations for qualified individuals with known disabilities in accordance with applicable law. Any applicant requiring accommodation should request from the recruiter or hiring manager. #J-18808-Ljbffr Vertex US Distribution