Intake Specialist

Job Overview The Intake Specialist assists community members seeking to access IRC services by conducting eligibility screenings, sharing up-to-date information about programs, connecting eligible community members with IRC services, and referring them to external service providers. In addition, the intake specialist conducts outreach to relevant communities and organizations to raise awareness of IRC programs and services and to improve referral pathways. Responsibilities Conduct in-person and virtual outreach to relevant communities and organizations to raise awareness of IRC programs and services and to improve referral pathways. Maintain up-to-date knowledge and eligibility criteria for all programs offered by the IRC. Conduct eligibility screenings for walk-in clients, including parolees, SIVs, and secondary migrant refugees. Support client enrollment into programs for which they qualify and refer ineligible clients to community resources such as local departments of social services, shelters, food banks, crisis centers, and others as applicable. Detail each client interaction in accordance with established requirements. Input client information in database(s) and assist with tracking and reporting as needed. Collaborate effectively with coworkers and partner organizations. Build and maintain relationships with area service providers for the benefit of clients. May train and lead the activities of support staff, volunteers, and interns. Other duties as assigned, including translation of materials and interpretation for client‑staff conversations, as needed and as capacity allows, in support of IRC NJ programs and operations. Qualifications Bachelor’s degree in social work or related field of study (preferred). Relevant professional experience in human services field required; minimum of 2 years’ experience strongly preferred. Experience working with refugee and/or immigrant populations strongly preferred. Native Haitian-Creole and/or Spanish speaker preferred. Strong relationship building, diplomacy, and networking skills. Ability to effectively build internal and external relationships in a multi-cultural environment. Self-starter with excellent problem-solving skills and the ability to multi-task, prioritize duties, and manage time effectively. Attention to detail and accuracy in work product. Fluent in English, both spoken and written; proficiency in Spanish or Haitian Creole strongly preferred. Proficient in Microsoft Office applications (Word, Excel, Outlook) and digital tools for data entry, research, and problem-solving. Compensation Pay Range: $26.50–$28.04 per hour (US-based candidates). The role has an anticipated end date of September 30, 2026. Benefits Short-term employees are eligible for a 403(b) retirement savings plan with employer match and a non-elective employer contribution, paid sick leave, and access to the Employee Assistance Program (EAP). Short-term roles are not eligible for IRC’s full benefits package. Equal Opportunity Employer IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law. #J-18808-Ljbffr