Carrier Services Representative

Carrier Services Representative

The Carrier Services Representative is responsible for managing the carrier setup, maintenance and assigning process in TMS. This role serves as a key liaison between carriers and internal operations teams to support successful load execution and customer satisfaction.

Key responsibilities include managing carrier setup, onboarding, and maintenance within the Transportation Management System (TMS), verifying carrier compliance including insurance, safety ratings, contracts, and regulatory documentation, serving as liaison between carriers and internal operations teams to support successful load execution, proactively identifying and resolving service issues to ensure customer satisfaction, and maintaining accurate and up-to-date records in TMS and internal systems while ensuring adherence to company policies and FMCSA regulations.

The work environment is fast-paced, deadline-driven logistics environment, primarily office-based, with frequent phone and email communication with carriers and internal teams. It is a performance-driven atmosphere requiring multitasking and attention to detail.

Education: High school diploma or equivalent required. Associate's or Bachelor's degree in Logistics, Supply Chain, Business, or related field preferred.

Experience: 13 years of experience in logistics, freight brokerage, or transportation preferred but not required. Working knowledge of FMCSA regulations and carrier compliance requirements preferred. Proficiency in Transportation Management Systems (TMS). Proficiency in Microsoft Office (Excel, Outlook, Word). Strong multitasking, problem-solving, and decision-making skills.

Personality traits: Strong attention to detail. Accountability and follow-through. Team-focused mindset. Strong time management and organizational skills. Effective communicator with a proactive approach.

Pay/Benefits/Perks: $22/hr. Accrue up to five days PTO in first year. Two-weeks vacation, plus one week PTO accrue on first anniversary. Medical, Dental, Vision, Life Insurance, Disability. Other benefits include Doc-On-Demand, Tuition Reimbursement, Paid Volunteer Day, Employee Assistance Program.