Electrical Service Manager

Description

Relco, a Crete United Company, is a premier Electrical leader in the Northeast. This includes ongoing maintenance, precision repairs, and expert system design & installation. Our continued growth and partnership has created an opportunity for an Experienced Electrical Service Manager to oversee our commercial and residential service division that operates throughout the MA/RI/VT areas.

Position: Electrical Service Manager
Location: South Easton MA
Salary: $100,000-$115,000K/yr - DOE! + Excellent benefits package!

Gas card and vehicle reimbursement when limited travel is needed

Key Responsibilities:
• Team Management: Supervise, mentor, and lead a team of service technicians. This
includes hiring, training, and conducting performance evaluations to ensure a skilled and
motivated workforce.
• Quality Assurance: Ensure all service work is performed to the highest quality standards,
adhering to industry best practices and manufacturer specifications.
• Customer Relationship Management: Build and maintain strong relationships with commercial
clients, addressing their concerns and ensuring their satisfaction with the service provided.
• Safety and Compliance: Promote a culture of safety among team members and ensure
adherence to all safety regulations and protocols. Monitor compliance with relevant laws, codes,
and industry standards.
• Inventory Management: Manage the inventory of parts and supplies needed for service,
ensuring adequate stock levels and cost-effectiveness.
• Service Coordination: Plan, schedule, and dispatch service calls to technicians, ensuring efficient
allocation of resources and timely response to client requests.
• On-Call Management: Manage and implement on-call rotation including ensuring that
technicians are prepared for upcoming rotations.
• Sales: Work with Sales team to gather on-site information, provide feedback on technical
questions and coordinate the approach on replacement projects. Also maintain consistent
growth by selling new maintenance contracts and service accounts.
• Training and Development: Stay updated with the latest industry trends, technologies,
and regulations. Provide training opportunities for technicians to enhance their skills and
knowledge.
• Continuous Improvement: Identify opportunities for process improvement and implement
initiatives to streamline service operations and enhance customer satisfaction.

Requirements:
• In-depth knowledge of commercial electrical systems, equipment, and maintenance practices.
• Strong leadership and team-building skills, with the ability to motivate and inspire team
members.
• Excellent communication and interpersonal abilities to interact with clients, technicians, and
other stakeholders effectively.
• Strong problem-solving and decision-making capabilities.
• Proficiency in using Electrical software, scheduling tools, and computer applications.
• Knowledge of safety regulations, codes, and compliance requirements.
• Business acumen and a results-oriented mindset to achieve departmental goals and financial
targets

Experience:
• 3-5 years Electrical Service Manger experience

Click this link to learn more about Crete United:

WHAT WE OFFER:

• Excellent Medical / Dental / Vision insurance package
• Vacation / PTO
• Company paid life insurance
• Long term/ short term disabliity
• Great work culture with room for advancement within the Relco and Crete networks
• 401K
• Gas card. Vehicle reimbursement

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.