Electrical Service Manager

Relco, a Crete United Company, is a premier Electrical leader in the Northeast. This includes ongoing maintenance, precision repairs, and expert system design & installation. Our continued growth and partnership has created an opportunity for an Experienced Electrical Service Manager to oversee our commercial and residential service division that operates throughout the MA/RI/VT areas.

Position: Electrical Service Manager

Location: South Easton MA

Salary: $100,000-$115,000K/yr - DOE! + Excellent benefits package!

Gas card and vehicle reimbursement when limited travel is needed

Key Responsibilities:

• Team Management: Supervise, mentor, and lead a team of service technicians. This includes hiring, training, and conducting performance evaluations to ensure a skilled and motivated workforce.
• Quality Assurance: Ensure all service work is performed to the highest quality standards, adhering to industry best practices and manufacturer specifications.
• Customer Relationship Management: Build and maintain strong relationships with commercial clients, addressing their concerns and ensuring their satisfaction with the service provided.
• Safety and Compliance: Promote a culture of safety among team members and ensure adherence to all safety regulations and protocols. Monitor compliance with relevant laws, codes, and industry standards.
• Inventory Management: Manage the inventory of parts and supplies needed for service, ensuring adequate stock levels and cost-effectiveness.
• Service Coordination: Plan, schedule, and dispatch service calls to technicians, ensuring efficient allocation of resources and timely response to client requests.
• On-Call Management: Manage and implement on-call rotation including ensuring that technicians are prepared for upcoming rotations.
• Sales: Work with Sales team to gather on-site information, provide feedback on technical questions and coordinate the approach on replacement projects. Also maintain consistent growth by selling new maintenance contracts and service accounts.
• Training and Development: Stay updated with the latest industry trends, technologies, and regulations. Provide training opportunities for technicians to enhance their skills and knowledge.
• Continuous Improvement: Identify opportunities for process improvement and implement initiatives to streamline service operations and enhance customer satisfaction.

Requirements:

• In-depth knowledge of commercial electrical systems, equipment, and maintenance practices.
• Strong leadership and team-building skills, with the ability to motivate and inspire team members.
• Excellent communication and interpersonal abilities to interact with clients, technicians, and other stakeholders effectively.
• Strong problem-solving and decision-making capabilities.
• Proficiency in using Electrical software, scheduling tools, and computer applications.
• Knowledge of safety regulations, codes, and compliance requirements.
• Business acumen and a results-oriented mindset to achieve departmental goals and financial targets

Experience:

• 3-5 years Electrical Service Manger experience

• Excellent Medical / Dental / Vision insurance package
• Vacation / PTO
• Great work culture with room for advancement within the Relco and Crete networks
• 401K
• Gas card. Vehicle reimbursement

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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