Emergency Response Specialist

Job Description

Job Description

Overview

170+ Years Strong. Industry Leader. Global Impact.
At Pinkerton, the mission is to protect our clients. To do this, we provide enterprise risk management services and programs specifically designed for each client. Pinkerton employees are one of our most important assets and critical to the delivery of world-class solutions. Bonded together, we share a commitment to integrity, vigilance, and excellence.

Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives to join our network of industry subject matter experts.

The Emergency Response Specialist, assigned to one of Pinkerton’s clients, will perform a variety of assignments armed and/or unarmed to include the welfare, physical protection, and the safety and security of a corporate site and its respected employee population. The Specialist performs concierge/receptionist functions and response services related to emergency response, high risk terminations, workforce disruptions, natural disasters, and civil unrest. This role will also participate in crisis planning, threat monitoring, and investigations.

Responsibilities

• Represent Pinkerton’s core values of integrity, vigilance, and excellence.
• Provide protection and other security-related functions for the client’s campus assignments including campus surveillance and timely communication of vulnerabilities and/or safety concerns.
• Provide response services for a variety of situations including natural disasters, civil unrest, workforce disruptions, and high-risk terminations.
• Respond to emergencies and provide medical support, as necessary.
• Supply high quality service for concierge and receptionist functions.
• Deescalate tense situations or individuals that arise at the client’s campus and/or events.
• Conduct threat monitoring and provide recommendations.
• Participate in crisis planning and recommend solutions.
• Conduct investigations and complete investigative reports.
• Complete a variety of reports such as suspicious activity reports, incident reports, shift logs, pattern of life reports, medical treatment reports, and other administrative reports and requirements.
• Ensure the vehicle is always clean and operating within all safety and maintenance guidelines.
• Operate and maintain protective, operations, and communications equipment and promptly identify and escalate deficiencies/failures.
• Assist with protection schedules and team assignments, as directed.
• Provide event security functions for corporate events.
• All other duties, as assigned.

Qualifications

Bachelor's degree preferred with at least five years of armed protection experience for corporate sites or equivalent experience and skills. Current CA Guard Card, CA Exposed Firearms Permit, and CA CCW or HR218 are required.

• Military or law enforcement experience, preferred.
• Excellent written and verbal communication skills.
• Effective independent judgment/decision-making and problem resolution skills.
• Able to interact effectively at all levels and across diverse cultures.
• Professional appearance and demeanor.
• Concierge-level customer service skills.
• Computer knowledge; Microsoft Office.

Working Conditions:

With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions;

• Regular computer usage.
• Occasional reaching and lifting of small objects and operating office equipment.
• Exposure to stressful situations, such as challenging individuals who are in or approaching an unauthorized area.
• Rapid and effective decision-making during unusual or emergency situations.
• Work in environments and under conditions that require carrying authorized weapons and ammunition, the use of protective gear and devices, and/or awareness of personal safety and safety of others.
• Frequent sitting, standing, and/or walking.
• Travel, as required.

Pinkerton is an equal opportunity employer to all applicants and positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any protected status by local, state, federal or country-specific law.