Oncology Patient Representative- Cayuga Park Oncology/Hematology- Full Time- Days

Job Summary Provides non‑clinical support to all providers, the clinical staff, and patients of the Oncology Service line. Roles and Responsibilities Patient Registration Accurately obtains or verifies complete patient demographic information Accurately obtains and verifies current patient insurance information Accurately obtains required registration documents per Cayuga Medical Center policies Support Team Non‑registration Tasks Answer phone calls for all incoming calls and direct them to the correct area Provide document management for the department – includes importing electronic files into Aria or scanning of documents into Aria Confirm the successful transmission of all faxes sent from the Aria software Assist with obtaining prior authorizations for either IV drugs or oral medications as required Assist with the rescheduling of patients as necessary due to provider schedule changes Assist with the proper processing of disability paperwork, including sending medical records as needed Process both incoming and outgoing requests for medical records Process incoming mail and distribute it appropriately throughout the department Act quickly to address any patient concerns or questions as they arise Processing Provider Orders Schedule office and/or treatment visits as ordered Schedule lab appointments for the CHOA draw station or fax orders to outside draw centers based on patient request When required initiate the prior authorization investigation for all scans or procedures Once authorization has been obtained, contact central scheduling and schedule imaging or procedure appointments based on patient preference Ensure that completed orders and required documentation are faxed to the correct performing location Contact patients via phone to update them as to date and time of scheduled scans or procedures that are not scheduled while the patient is in the office Provide test preparation instructions to patients as required Handle referrals to outside physicians – contact the office via phone and send required documents Follow up with outside offices as needed to ensure that requested consult appointments have been scheduled Assist with obtaining records from outside providers following established procedure Any and all other duties as assigned. Required Skills and Experience Education / Experience High school diploma or GED equivalent 1 year as a receptionist in a medical office/clinic/department or 2 years of experience in a related healthcare field Skills / Abilities Knowledge of laws, regulations, and policies governing release of information, use of medical records and research (HIPAA, HITECH, The Common Rule); safeguards for maintaining confidentiality of protected health information; state legal reporting requirements Excellent telephone skills Ability to use computers and other office equipment Experience working in a fast‑paced environment with the ability to multi‑task and work well under pressure Experience interacting with physicians and other healthcare professionals Licenses / Certificates / Registrations None Physical Requirements Frequent hand and finger use (e.g., to operate a computer keyboard) Lifting and carrying items up to 40 lbs. (e.g., boxes, equipment, IV solutions), with or without reasonable accommodation Ability to stoop, kneel, or crouch for tasks such as retrieving items from lower shelves or filing in low drawers, with or without reasonable accommodation Ability to sit, stand, or walk for extended periods, as the position may require Capacity to operate job‑related equipment, with or without reasonable accommodation Location and Travel Requirements Location: Onsite at Cayuga Park – 401 Cayuga Park Lane, Ithaca, NY 14850 Shift: Days – specific hours to be discussed during interview Travel: 25% travel can be expected in this role to cover other locations Pay Range Disclosure Standard Rate of $18.50 – $23.00 per hour Equal Employment Opportunity Statement Centralus Health and its affiliates are committed to treating all patients, providers, staff and volunteers equitably and with dignity, ensuring the highest levels of safety, care, and respect, and striving to recognize and overcome biases and policies that contribute to disparities in healthcare access, equitable care and positive health outcomes for all. We are proud to be an Equal Employment Opportunity employer, supporting the growth and health of our employees and community by embracing the rich diversity, needs and circumstances of all peoples and prioritizing opportunities to build a diverse and inclusive workplace. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable protected characteristics. If you require reasonable accommodation to complete a job application, pre‑employment testing, a job interview or otherwise participate in the hiring process, please contact the Centralus Health Talent Acquisition team at View email address on click.appcast.io. #J-18808-Ljbffr EmergencyMD