Senior Claims Customer Care Representative

Amerisure creates exceptional value for its partners policyholders and employees. As a property and casualty insurance company Amerisures promise to our partner agencies and policyholders begins with a comprehensive line of insurance products designed to protect businesses as well as the health and safety of every employee. With an A.M. Best A (Excellent) rating Amerisure serves mid-sized commercial enterprises focused in construction manufacturing and healthcare. Ranked as one of the top 100 Property & Casualty companies in the United States we proudly manage nearly $1 Billion of Direct Written Premium and maintain $1.21 billion in surplus.

Amerisure is currently recruiting for a Senior Customer Care Representative that can do a 2-day hybrid approach onsite in our Farmington Hills office. The ideal candidate will also possess the following skill set.

Summary Statement

Sets up new claims for all lines of business from various sources. Handles all incoming calls and mail for the claims department from agents policyholders claimants and providers. Processes various types of support requests for claims department.

Essential Tasks/Major Duties

• Enter new losses into the claims system accurately and in accordance with claim guidelines.
• Electronically index documents to claim files.
• Answer phones for claims call center to set up new losses route to appropriate claims adjuster and handle medical bills for payment.
• Provide claims processing support to department including bill payment state forms and correspondence.
• Acts as a subject matter expert on intake customer service processes procedures.
• Provide support on various claims related projects as assigned.

Knowledge Skills & Abilities

• High School diploma or GED.
• 4 years high volume customer service experience.
• Proficient computer skills required including Microsoft Office Suite.
• Demonstrated successful ability to build positive relationships and partnerships within department across the organization and with external customers.
• Demonstrated successful ability to organize and prioritize work to ensure timely deadlines.
• Demonstrated successful ability to work on several projects concurrently.
• Demonstrated successful ability to input data with a high accuracy rating and strong attention to detail.
• Excellent verbal and written communication skills with the ability to interact with internal and external customers.

Just as we are committed to creating exceptional value for our Partners For Success agencies and policyholders Amerisure also remains committed to being an employer of choice. We reinforce this commitment by adhering to an Employee Value Proposition that in part is provided through a competitive total rewards package. This package includes competitive base pay performance-based incentive pay comprehensive health and welfare benefits a 401(k) savings plan with profit sharing and generous paid time off programs. We also offer flexible work arrangements to promote work-life balance. Recognized as one of the Best and Brightest Companies to Work For in the Nation and one of Business Insurance magazines Best Places to Work in Insurance we provide a workplace that fosters excellence and professional growth. If you are looking for a collaborative and rewarding career Amerisure is looking for you.

Amerisure Mutual Insurance Company is an Equal Employment Opportunity employer. Amerisure provides equal employment opportunities to all employees and applicants without regard to race color religion sex (to include sexual orientation and gender identity) national origin age disability genetic information veteran status or any other protected characteristic under applicable federal state or local laws. Amerisure complies with all applicable laws governing nondiscrimination in employment in all locations where the company operates. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training. Amerisure prohibits harassment or discrimination of any kind and is committed to maintaining a workplace free from unlawful harassment or discrimination. Amerisure prohibits retaliation against anyone who reports discrimination participates in an investigation or opposes unlawful practices. Any improper interference with an employees ability to perform their job duties may result in disciplinary action up to and including termination.

Required Experience:

Senior IC