Head of Workplace

About the Role We're looking for a Workplace Lead to build and run the physical and experiential backbone of our company as we scale globally. This is a rare role that sits at the intersection of strategy and execution: you'll design the systems, plan for capacity ahead of growth, and create an environment for employees and visitors alike that reflects who we are as a company.This role is built for someone who thinks like an operator and acts like a host. You're comfortable owning a multi-year space strategy and a same-day event logistics in the same week.What you will do and achieveOperations & SystemsBuild the infrastructure (vendor relationships, budgets, tooling, processes) that lets Workplace scale without your personal bandwidth being the bottleneckManage a workplace budget and report on spend, utilization, and ROIHire and develop a team as scale requires itExpansion & Space PlanningLead site selection, lease negotiations (with legal/finance support), and buildout for new offices as we expand globallyOwn headcount-driven capacity planning, forecasting space needs against hiring plans and adjusting in real timePartner with local counsel, contractors, and vendors to stand up compliant, functional offices in new marketsBuild repeatable playbooks so each new market opens faster and more predictably than the lastEmployee & Visitor ExperienceOwn the day-to-day experience of every office the details that make people want to come in and want to bring people toDesign and run onsite programs, from daily operations to milestone moments (offsites, board meetings, exec visits)Set the standard for how visitors, candidates, and guests experience the company from the moment they walk inBuild feedback loops with employees to continuously improve the workplace experience across locationsBuild and lead a team of Office Coordinators across the newly formed officesEventsPlan and execute company-wide events, from team offsites to all-hands to external-facing gatheringsManage event budgets, vendors, and logistics end-to-endPartner with Leadership and cross-functional teams on programming that reinforces culture and connectionQualifications7+ years in Workplace, Facilities, or a closely related operations role, including experience opening or scaling offices in multiple markets/countriesTrack record of building systems and playbooks, not just running programsStrong project management and vendor negotiation skills; comfortable owning budgets and being accountable for outcomesA genuine hospitality instinct - you notice the details others miss and care about how people feel in a spaceStartup DNA: you're energized by ambiguity, move fast, and are just as willing to move furniture as you are to present a capacity plan to leadershipExcellent judgment on when to build for scale vs. when to keep things scrappyInternational experience preferred (real estate, considerations across markets)This is an in-office position (5 days/week) in San Francisco (walking distance to Caltrain)LocationSan Francisco, CAEmployment TypeFull timeDepartmentOperations