Customer Account Executive, Scale (Austin)

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.WHAT YOU'LL DOAs a Braze Customer Account Executive, you will be responsible for managing and growing existing relationships within our customer base. You will own specific customer relationships and serve as the account lead. You will work closely with cross-functional teams, including Customer Success, Solutions Consulting, Services, and Product, to drive account growth, retention, and overall customer satisfaction. This role requires a strong understanding of the digital marketing ecosystem, customer engagement solutions, complex organizations, and the ability to build long-term relationships in a fast-paced environment.Own a defined set of customer relationships, including managing all expansion and renewal activitiesDevelop commercial relationships to increase Braze utilization and valuePartner closely with cross-functional partners to secure contract renewalsNurture and close account expansion deals, including upsell, cross-sell, and net new lines of business Effectively communicate customer feedback to the Braze product teamAchieve quarterly upsell and renewal targetsCross-department collaboration, including but not limited to Customer Success, Sales, RevOps, Product, Legal, and MarketingCoordinate resources to drive feature adoptionDevelop, maintain, and grow Braze and Braze Ecosystem product knowledge.Establish deep knowledge of accounts across all areas (onboarding, success, commercials, procurement, legal, org structure, etc.)Proactively analyze customer product usage, develop whitespace analysis, and identify growth opportunities Quarterly whitespace mapping to increase revenue predictabilityWork with Customer Success and OTS to seamlessly transition clients from pre-sales, through onboarding, and into ongoing Service usageWHO YOU ARE 3+ years of experience in Account Management, SaaS sales, or similar quota-carrying roles, 3+ years of experience closing and/or managing strategic customersAbility to research accounts, develop a point of view (POV) on the value your technology can drive for the account, and prioritize accounts across a territory to maximize bookingsProven success in navigating large organizations and the ability to quickly identify the decision makers and the decision-making process for large SaaS investmentsDrive, determination, and accountabilityBackground in SaaS sales for Mobile and/or Marketing TechnologyOutstanding verbal, written, and stand-up presentation skills, with experience in presenting value propositions to executive teamsIntermediate to advanced knowledge of MS Office Suite (Word, Excel, PowerPoint) and KeynotePrior experience with Salesforce.com CRM, or other CRM used to manage sales pipelineExcellent organizational skills and time management abilitiesThe ability to handle multiple competing priorities Proven ability to quickly get up to speed on new cloud apps and toolsA proven networker in your daily lifeUp-to-date on digital trends, especially in the mobile, web, and email spacePrior experience in a startup technology company is a plusAbility to travel to customer/prospect sites, marketing events, and to company and regional gatheringsFor candidates based in the United States, the pay range for this position at the start of employment is expected to be between $89,850 and $102,500/year, with an expected On Target Earnings (OTE) between $179,700 and $205,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, Braze offers full and part-time employees a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that all Braze employees own a piece of our company.#LI-HybridWHAT WE OFFERBraze benefits vary by location, and we encourage you to review our specific benefits offerings for each country here. More details on benefits plans will be provided if you receive an offer of employment.From offering comprehensive benefits to fostering hybrid ways of working, we’ve got you covered so you can prioritize work-life harmony. Braze offers benefits such as:Competitive compensation that may include equityRetirement and Employee Stock Purchase PlansFlexible paid time offComprehensive benefit plans covering medical, dental, vision, life, and disabilityFamily services that include fertility benefits and equal paid parental leaveProfessional development supported by formal career pathing, learning platforms, and a yearly learning stipendA curated in-office employee experience, designed to foster community, team connections, and innovationOpportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching Employee Resource Groups that provide supportive communities within BrazeCollaborative, transparent, and fun culture recognized as a Great Place to WorkABOUT BRAZEBraze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging. Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences.The company has repeatedly been recognized as a Leader in marketing technology by industry analysts, and was voted a G2 “Best of Marketing and Digital Advertising Software Product” in 2025.Braze was also named a 2025 Best Companies To Work For by U.S. News & World Report, a 2025 America’s Greatest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology by Great Place To Work, among other accolades. Braze is also proudly certified as a Great Place to Work in the U.S., the UK, Australia, and Singapore.The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo.BRAZE IS AN EQUAL OPPORTUNITY EMPLOYERAt Braze, we strive to create equitable growth and opportunities inside and outside the organization.Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you.We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you.Please see ourCandidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.