Manager, Individual Giving & Development Operations

Job Description

Job Description

Title: 

Status:    

Reports to: Chief Development Officer 

About JFCS Pittsburgh   

Since 1937, JFCS Pittsburgh has been pushing what’s possible in human services—combining compassion, innovation, and a relentless commitment to dignity and justice. We partner with people across the region to navigate life’s changes and challenges, ensuring that no neighbor has to navigate these difficulties alone.  

We proudly serve job seekers, refugees and immigrants, individuals with disabilities, people experiencing food insecurity, those seeking mental health support, youth, and older adults. Through meaningful support and compassionate care, our goal is to help every person feel valued, empowered, and able to reach their full potential.  

At JFCS, your work matters. You’ll join a team of passionate problem‑solvers and strategic thinkers who care deeply about people and aren’t afraid to rethink the way support is delivered. Here, creativity is encouraged, compassion drives every decision, and your impact is felt immediately in the community. If you want your work to spark purpose, connection, and meaningful change—JFCS is where you can make it happen. 

Position Summary  

The Manager of Individual Giving & Development Operations is a key member of the JFCS Development team responsible for strengthening the organization's annual fundraising program, donor stewardship infrastructure, and individual giving strategy. This position bridges fundraising operations, strategy and frontline donor engagement, ensuring that systems, data, and stewardship practices support meaningful donor relationships and sustainable philanthropic growth. 

Reporting to the Chief Development Officer, the Manager will oversee the annual fund, optimize donor management systems and processes, develop donor stewardship and move-management strategies, and manage a portfolio of individual donors. As part of a small, collaborative fundraising team, the Manager will work closely with colleagues across leadership and development to support donor acquisition, retention, engagement, and revenue growth from individual and institutional donors. 

Key Responsibilities  

Individual Giving Strategy 

• Provides leadership in goal setting and strategy development for individual giving solicitations. 

• Creates and executes an
  annual work plan, including a solicitation timeline and program outlines, to ensure the effective and timely solicitation of donors. 

• Develops creative donor engagement strategies that strengthen relationships. 

• Designs and manages
  fundraising activitie s related to individual giving in order to reach the organization's financial goals (e.g., direct mail, online giving, sustainer programs, and workplace giving campaigns). 

• Leads the planning, execution, and evaluation of the organization's annual fund program including strategies to increase donor acquisition, retention, participation, and revenue and coordinating multi-channel campaigns. 

• Tracks fundraising progress toward established goals and prepares regular reports on results and strategies. 

• Analyzes campaign performance and donor trends to inform strategy and decision-making. 

• Builds and manages stewardship plan s for individual donors. 

• Coordinates donor cultivation activities with executive leadership on major gift pipelines. 

• Support the President and CEO
  and other leadership team members in stewarding their donor portfolios. 

• Monitors donor
  movement through the engagement cycle and recommend next-step strategies to prepare for higher gifts. 

• Coordinates the identification of donors and prospects with the capacity and inclination to increase their giving or to support specific initiatives. 

Development Operations and Systems 

• Serves as primary owner for development operations processes and donor stewardship tracking. 

• Designs, document, and regularly review departmental policies, procedures and workflows to ensure operational efficiency and adherence to best practices, including systems that support donor segmentation, moves management, solicitation planning, and stewardship activities. 

• Develops and maintains a comprehensive prospect management system to optimize the cultivation, solicitation, and stewardship of individual donors; oversees the integration of prospect rating, wealth screening, and prospect management tools into departmental workflows. 

• Develops dashboards, reports, and performance metrics to track fundraising progress and donor engagement. 

• Ensures consistent and effective use of fundraising systems and tools by colleagues. 

• Supervises Development Associate & Database Administrator and other assigned staff, ensuring effective management of donor data, gift and pledge processing, acknowledgment, prospect research, and financial reporting. 

• Partners with the Database Administrator to optimize Raiser’s Edge functionality, data integrity, reporting, and user adoption. 

• Advances a culture of philanthropy at JFCS. 

Donor Relations 

• Manages a portfolio of individual donors and prospects with the capacity for annual and mid-level gifts; develops individualized cultivation, solicitation, and stewardship plans for assigned donors. 

• Conducts donor outreach through meetings, calls, personalized communications, and stewardship activities and documents interactions and strategies within Raiser’s Edge. 

• Oversees the implementation of JFCS's acknowledgment process to ensure timely, personalized, and donor-centered acknowledgments across all giving levels. 

• Works with CDO and Communications Officer to develop donor-centered messaging so supporters have a clear understanding of the impact of their gifts in our community. 

• In partnership with CDO and Communications Officer, designs and implements an annual fundraising communications plan including appeals, donor newsletters, impact reports, web content, social media, and special campaigns.  

• Plans and oversees donor recognition and cultivation events to honor contributions and increase awareness of JFCS's mission and funding needs. 

Requirements and Qualifications  

• Bachelor's degree required in business administration, nonprofit management, communications, or other related fields. 

• Minimum of five years of related experience, or an equivalent combination of education and experience related to fundraising, annual fund management and individual giving. 

• Knowledge of and experience with fundraising techniques and best practices, including moves management, direct mail, and online giving programs. 

• Demonstrated experience working with fundraising CRMs and donor management systems. 

• Experience managing donor portfolios and cultivating individual donor relationships. 

• Ability to work both independently and collaboratively; adept at problem solving and sound judgment. 

• Excellent organizational skills and demonstrated leadership skills and ability to manage multi-phase projects from inception to completion, including balancing multiple concurrent priorities. 
• Strong analytical skills with the ability to interpret fundraising data and generate actionable insights. 
• Excellent interpersonal skills and strong oral and written communication abilities. 

• Experience supervising staff and the ability to collaborate across teams and build consensus.
  

• Ability to travel independently to meet with prospects, donors, and community partners.