Logistics & Customer Service Specialist - Latin America

Logistics & Customer Service Specialist - Latin America Full-time Compensation: USD 36.06 - USD 38.46 hourly This position will be based at our West Los Angeles, CA office. We work a hybrid schedule with an in-office requirement Monday-Wednesday and the option to work remotely on Thursday and Friday. Responsibilities Manage customer orders for Latin America markets, including direct shipments from Fiji and warehouse orders from U.S. distribution centers Serve as the primary point of contact for Latin America customers, ensuring timely, accurate, and professional communication Process customer orders, changes, and rush requests, confirming feasibility and execution timelines within 24 hours Prepare and manage all required international shipping and export documentation, including ITNs and booking requests Track international shipments end-to-end and provide regular status updates to customers Coordinate with Planning, Transportation, Drayage, Ocean Freight, Finance, and Compliance teams to ensure smooth shipment execution Monitor inventory availability at U.S. warehouses and support customers during potential out-of-stock situations Work with freight forwarders to manage shipment timelines, sail dates, and delivery commitments Identify recurring issues and recommend process improvements to enhance service quality and operational efficiency Provide backup logistics and customer service support for international regions including Asia, Australia, and EMEA, and escalate complex issues to the Sr. Manager, International Logistics Qualifications 2+ years of experience in international logistics, customer service, order management, or supply chain operations Experience managing international shipments and coordinating with freight forwarders Working knowledge of export and shipping documentation, including ITNs, booking requests, and customs paperwork Ability to manage both direct shipments from international origins and orders fulfilled from U.S. warehouses Strong organizational and problem-solving skills with high attention to detail Ability to manage multiple orders and priorities while meeting deadlines Clear and professional written and verbal communication skills Strong Excel skills (data analysis, formulas, pivot tables) and proficiency in Microsoft Office Experience using ERP or order management systems (Oracle preferred but not required) Ability to work independently and collaborate effectively with cross-functional teams Experience supporting Latin America or global markets is a plus Spanish or other foreign language skills are a plus, but not required Bachelor’s degree in Logistics, Supply Chain, Business, Finance, or a related field Pay Range: $36.06 - $38.46 an hour and may include a discretionary bonus. Final compensation will be dependent upon skills & experience. Benefits Thriving Wellness Community: 24/7 online physician consultations Virtual mental health resources Life coaching Engaging employee community groups Cash rewards for healthy habits and fitness reimbursements Library of on-demand fitness videos Career Advancement Opportunities: Unlock your potential with clear paths for career progression and internal mobility across our diverse family of brands and business units. Focused Learning and Development: Grow as a leader with our dedicated Learning and Organizational Development department, offering extensive resources like People Manager and leadership training, webinars, and eLearning courses. Empowering Mentorship Program: Connect with colleagues through our company-wide mentorship program to share goals, overcome challenges, and drive your career forward. Continuous Improvement Training: Participate in training that empowers all employees to learn and implement concepts that drive significant, positive change in the workplace. Building a Healthy Society: To date, our co-Founders Lynda and Stewart Resnick, through their foundations and The Wonderful Company, have invested more than $2.5 billion in education, health and wellness, community development, and sustainability initiatives across California’s Central Valley, Fiji, and the world. In 2025, Wonderful ranked as #1 in PEOPLE’s "100 Companies That Care" list and was named one of Fortune magazine’s 100 Best Companies to Work For. To learn more about our corporate social responsibility efforts, visit csr.wonderful.com. Giving Back to the Community: Make a difference with Wonderful Giving, allowing you to allocate company‑provided funds to up to three charities of your choice, and join Wonderful Neighbor to contribute to group service projects within your local communities. Equal Employment Opportunity Statement FIJI Water is part of The Wonderful Company, an Equality Opportunity Employer that provides opportunities for advancement. We are committed to creating a diverse workforce that embodies a deep culture of acceptance, equity, and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories. #J-18808-Ljbffr The Wonderful Company