Operations Manager (CLH)

Air General, a third-generation, family-owned, national cargo handling company, is looking for an Operations Manager that will lead the Charlotte Douglas International Airport (CLT) Airport location, where we handle the transfer of air cargo to and from our airline clients and their customers. We are seeking an Operations Manager who will focus on continually developing the station team and will be responsible for meeting all airline customer service standards, overseeing all facets of cargo handling. If you are interested in a career with an industry leader that promotes a diverse and inclusive culture, one where employees feel valued and respected, and are encouraged to contribute their unique perspectives, please consider joining us! Job responsibilities Organize, coordinate, and control all contract handling services on behalf of the customer, in a safe and efficient manner. Implement procedures designed to meet all customer targets and service requirements. Ensure that handling services do not adversely affect the safe and punctual operation of the customer’s flight services. Hire and develop a highly motivated work force. Ensure all necessary training standards are achieved or exceeded. Ensure all TSA Directives and any other security procedures are complied with in accordance with their programs and mandates. Initiate directives and procedures, which will enhance service levels to the customer. Meet regularly with other managers and supervisors to establish constant feedback and action plan for any improvements in service handling. Take prompt corrective actions where service levels are not met. Take the appropriate disciplinary action for breaches of safety, security, violations of company rules or service matters. Ensure all incidents or service complaints are fully investigated. Provide full and concise written reports. Establish a protocol for the handling of employee and administrative matters with the objective of obtaining maximum productivity and performance. Maintain and promote complete integrity of the cargo and mail handling operation. Liaise with customer on a formal and routine basis for feedback on performance. Ensure all reasonable customer requests are carried out. Ensure that bonded cargo is stored in assigned location and that procedures for special cargo, valuable cargo, etc. are in place and adhered to. Meet with customer’s clients, as requested, to enhance customer confidence, client rapport, and business integrity. Ensure sensitive commodities (HRs, DGs) are treated with extra supervision from Station Manager level, down to line supervisors. Perform any other duties as directed by the customer or Air General corporate staff. Requirements 3 years Domestic and International air cargo experience required. High school degree, or GED required. Advanced degree preferred. Proven leadership skills. Must be able to obtain a valid airport SIDA badge. Must be at least 18 years of age. Must have a valid and unexpired US Driver’s license. Must be able to lift up to 70 lbs. Candidates must possess some intermediate computer skills, particularly in Microsoft Office programs. Must be able to clearly understand and communicate in English when performing essential job functions. Must be able to pass all pre-employment screenings, background checks, and airport/government security background checks, applicable Custom Security Seal, and post offer drug screens. Be available to work varied shifts, including nights, weekends, and holidays. Ability to handle stress in a fast-paced, high-noise environment, and meet deadlines. Some travel may be required for airline specific training. Compensation Salary Range: $52,000 – $65,000. This is a salary/exempt role. The salary will be based on current market conditions and commensurate with candidate experience. Candidates are encouraged to communicate their expectations during the recruiting and selection process. Benefits Offered Medical, Dental, Vision, STD, LTD, Health and Flexible Savings Accounts, etc. Paid Time Off and Sick Time 401(k) Retirement Plan and Roth after 6 months, company match after 1 year Life Insurance Company Emergency Loan Program Earned Wage Access – offered through Tapcheck Tuition Reimbursement Employee Assistance Program (EAP) Desired Qualities Leader – Inspires teammates to follow them. Functional Expert – Considered a thought leader on a subject. Dedicated – Devoted to a task or purpose with loyalty or integrity. Self‑Starter – Inspired to perform without outside help. Flexibility – Inspired to perform well when granted the ability to set your own schedule and goals. Ability to Make an Impact – Inspired to perform well by the ability to contribute to the success of a project or the organization. Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr Air General Incorporated