Desktop Support Analyst

JOB SUMMARY

Supports the Manager of IT Services in activities aimed at enhancing overall corporate performance. Designs, develops, and maintains systems; manages data, security access, and project coordination; interfaces with other systems. Collects and analyzes information, refines processes, and provides end‑user support via cost‑effective technology solutions. Provides on‑site support at multiple locations throughout the week; requires reliable vehicle. Locations include Glassboro, NJ; Waterford, NJ; McKee City, NJ; Cumberland, NJ; Millville, NJ; Cape May, NJ.

KEY REQUIREMENTS

Qualifications: Four‑year Bachelor's degree in Business, Computer Science, or related field (or equivalent experience). Minimum of 2–5 years of relevant work experience. Proficiency in Windows‑based hardware and software applications. Strong communication and analytical skills. Technical Skills: Active Directory & Windows Server 2000 or higher; Office 2000 or higher; Mobile and cellular technologies (iPad, Tablet, iPhone); ServiceNow; Familiarity with Android‑based tablets.

RESPONSIBILITIES

Review, evaluate, design, implement, and maintain corporate technology systems. Identify data sources, create decomposition diagrams, flow diagrams, and document all related processes. Communicate complex technical concepts to non‑technical clients. Provide ad‑hoc reporting, estimating, and interface file integration. Collaborate with clients, analysts, developers and other technical team members to support and develop solutions to complex business problems. Develop specifications according to business requirements. Configure systems and monitor performance; install software, patches, and new environments. Write and maintain documentation for program development, logic, system coding, testing, changes, and corrections in line with policy and SOX compliance. Recommend new solutions and upgrades aligned with strategic plans and business requirements. Coordinate and perform all testing of any changes to environment with process owners. Ensure backup support personnel are aware and trained to serve as substitutes. Provide technical assistance to 700+ internal business users in a 24x7 environment. Assist IT Department with other support related issues as required. Perform other special projects and assignments as required. Execute all duties inherent in the classification, including additional projects, tasks, or duties beyond what is outlined. #J-18808-Ljbffr MDAEdge