Temporary Guest Services Technical Support Associate

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Job Details

Overview

We are authentic, professional providers of fun, focused on building a Great Place To Work For All by staying true to our mission: "Life's a Party, We're Makin' It Fun!" and "So Much Fun It's Scary!"

At Spencer's and Spirit Halloween, we do the right thing always-integrity, fairness, respect, and transparency are our foundation. You will find our culture to be inclusive, passionate, resilient, and one that values differences and embraces all.

One Team / One Goal

We are leaders and owners of our business success. Whether it's developing new and exclusive costumes, quality testing products, or implementing technology solutions, our teams understand the value of working collaboratively to embrace change through innovation, curiosity, and thoughtfulness.

Responsibilities

The Guest Services Technical Support Temporary Associate will communicate through phone, email and live chat with our guests, other team members, store associates and internal partners to provide prompt, accurate and courteous support. This position will be responsible for documenting and reporting trends as well as processing and shipping necessary parts to our guests.

• Receives and logs support calls. Works with guests to identify the level to the problem and initiates the case resolution workflow
• May perform problem determination to identify and isolate failure point to determine troubleshooting options and/or needed parts to resolve
• Works with other partnering departments to ensure that needed enhancements and defect corrections work properly and meet guest requirements
• Assists our store associates; all field team member with ISE setup and Animatronic troubleshooting
• Resolves Animatronic and ISE support questions, issues, and failures
• Other duties as assigned
• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
• Proficient in Microsoft Suite to include Word, Excel, and Outlook
• Excellent written and verbal communication skills
• Strong organizational and time management skills
• Ability to manage and provide support to other associates
• Technical or Mechanical experience with products preferred

Qualifications

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
• Proficient in Microsoft Suite to include Word, Excel, and Outlook
• Excellent written and verbal communication skills
• Strong organizational and time management skills
• Ability to manage and provide support to other associates
• Technical or Mechanical experience with products preferred

The pay range reflects the potential rate for this role. Individual base pay is determined by various factors such as relevant experience and skills, and the scope and responsibilities of the position.

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