Front Desk Receptionist / Surgical Coordinator

Job Description

Job Description

Come Join an Upbeat, Fast-Paced Team with a PASSION for Patient Care!

Urology Associates (UA) in Nashville, TN, is seeking a self-motivated, positive, friendly face to join our Interventional Radiology Center (IR Center) as a Front Desk Receptionist/Surgical Coordinator. The Front Desk Receptionist/Surgical Coordinator is responsible for managing our phones and other administrative tasks associated with assisting our patients and other visitors.

Principal Duties and Responsibilities

• Serve as the first point of contact for patients at our practice. Greet patients warmly & provide courteous service both in office and over the phone
• Use sound judgment in handling calls, especially when dealing with highly sensitive medical information. Complies with HIPPA policies and standards with regards to patient confidentiality.
• Use the EMR system to match physician availability with the patient's needs and preferences in terms of date and time.
• Able to accurately schedule appointments based on clinic and practice guidelines and specifications.
• When scheduling patients, be sure to add and update demographics and insurance information for patients thoroughly & accurately.
• Coordinate surgical schedule with the hospital
• Confirm, cancel, reschedule and update patient appointments at request of the patient or the provider.
• Work with the insurance company to obtain pre authorization for medical procedure and communicate with the customer regarding the amount that they are responsible for.
• Collect any amount due by the patient prior to the procedure
• Prepare patient charts for the day's procedures in advance. To consist of arm band and all forms required for pre, intra and post-op.
• Check the patient in for their procedure when they arrive at the office. Go over the paperwork and obtain a copy of the insurance card. Schedule their follow-up appointment. Notify the medical assistant that they are ready to be called back.
• Ensure that all procedural paperwork for the day has been scanned into the patient's medical record and properly filed.
• Address patient concerns efficiently and effectively. Use customer service principles and techniques to deal with patients calmly and pleasantly.
• Communicates as needed with physicians and other staff about any patient concerns. Consults with the office manager about any system or administrative issues.
• Effectively communicate and complete requests from other medical offices (faxing patient medical records, or other information as requested).
• Uses customer service principles and techniques to deal with patients calmly and pleasantly.

UA also offers a fantastic Benefits Package:

• Company Paid Holidays (Memorial Day, Fourth of July, Labor Day, Thanksgiving, Black Friday, Christmas Eve, Christmas Day & New Year's Day)
• Vacation and Sick Time, Plus 2 Personal Days a Year
• Medical and Vision Insurance
• Dental Insurance
• Basic Life Insurance (Company Paid!)
• Long-Term Disability Insurance (Company Paid!)
• Optional Short-Term Disability
• Optional Additional Life Insurance for Employee and/or Family Members
• Health Savings Account options, including Employer Contributions!!
• 8% Profit Sharing Contribution to your Retirement Account (Company Paid!)
• Employer Match for Retiring Savings! (We'll match 3.2% if you put in 4%.)
• Employee Assistance Program with Mental Health Benefits through The Hartford (Company Paid!)

If you meet the above description and want to continue your career in a market-leading healthcare office, we'd love to hear from you. Please send us your resume today. We hope to fill this position as soon as possible, so don't hesitate! Best of luck to you, and have a fantastic day!

Please note: Job offers are contingent upon a clear background check and drug screen.