Store Operations Manager- Bal Harbour Shops

WHY WORK FOR VALENTINO

A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community.

WHAT WE BELIEVE IN

Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.

WHO ARE WE LOOKING FOR

We are seeking a highly organized and results-driven Store Operations Manager to lead all operational functions of our Bal Harbour Boutique. This individual will oversee inventory management, stockroom operations, logistics, compliance, and back-of-house processes while supporting an exceptional client experience. The ideal candidate thrives in a fast-paced luxury retail environment, leads with accountability, and is passionate about driving operational excellence.

WHAT WE OFFER

• Competitive salary range of $70,000 - $75,000 annually
• Annual bonus opportunity
• Comprehensive medical, dental, and vision benefits
• 401(k) retirement plan
• Parking assistance for Bal Harbour associates
• Paid Time Off and Sick Time
• Career growth and development opportunities within a leading global luxury fashion house

Note: The posted salary range reflects the expected hiring range for this position. Final compensation will be determined based on experience, qualifications, and business needs and may be subject to change.

Key Responsibilities:

POLICIES & PROCEDURES:

• Manage the cascading of retail operation manuals with effective training of the store team
• Ensure proper control over the execution of Retail Operation policies and procedure and act as guarantor of their implementation.

STOCK EFFICIENCY AND PRODUCT FLOWS:

• Ensure effective organization of sellable products in the store to better support the sales process and minimize client waiting time
• Ensure the ordering process and the management of not sellable products such as no-core material (stationary and packaging) and uniforms to guarantee proper brand representation while optimizing costs.
• Ensure timely management of product intake and product outflow, coordinating with relevant counterparts to optimize stock capacity, maintain proper stock rotation, and deliver exceptional client service.
• Ensure the omnichannel related activities (ship from store, buy on behalf, click and reserve etc.) are thoroughly followed up according to the agreed service level and suggest improvements where needed.
• Systems Proficiency: Leverage company tools and systems (Smart XP, MY-V XP, PRISM, SAP, Training App, After Sales App, Microsoft Office etc.) to streamline store front-end and back-end activities. Train and support the store team in the effective use of these tools to enhance efficiency and productivity.

INVENTORY:

• Guarantee regular execution of cycle counts and stock-takes involving the store team and defining clear roles and responsibilities in the process.
• Ensure proper reconciliation of stock discrepancies and promptly sharing any stock loss, stolen cases and abnormal stock adjustment cases for approval.
• Define action plans to improve performance contemplating loss prevention activities and regular audits of stock movements (ex. stolen merchandise, negatives on hand, in-transit, on-consignment, on hold, repairs, damaged, uniforms etc.) .

BEFORE AND AFTER SALES PRODUCT MANAGEMENT:

• Implement solid control over merchandise promptly identifying defective or damaged items.
• Ensure proper product handling and care to avoid damages and missed sales opportunities.
• Assist the team members in managing after sales processes (client returns, repairs, complaints etc.) and ensuring the utmost client care.

CASH MANAGEMENT AND ADMINISTRATIVE TASKS:

• Oversee the audits of POS usage and back-office activities to ensure compliance to global and local procedures and consistency in the use of the System (sales report, cash drop, returns, refunds, void transactions, discounts, gifts, deposits, credit notes etc.) .
• Support the Store Manager with the Monitoring of retail costs for back-end activities, guarantee alignment with budget, identify potential saving opportunities and provide recommendations in process and organization.

SECURITY & MAINTENANCE:

• Oversee collateral activities (cleaning and security) to ensure service level up to company standards
• Ensure the colleagues uses company assets and facilities with full respect and care and promptly inform maintenance team (ticketing) of maintenance needs.
• Stay informed of specific Loss Prevention challenges and collaborate with relevant departments to address and resolve them.

TEAM:

• Train, nurture and motivate the team to achieve the highest level of efficiency creating a stimulating and result oriented work environment
• Add value to the hiring and onboarding of all BOH teams, while educating and training them on operational standards and inventory management.

CORE COMPETENCIES:

• Strategic Mindset: Develops and implements long-term strategies to align store organization with performance goals, prioritizing effective changes to anticipate future operational needs
• Operational Mastery: Expertise in managing back-of-house operations, ensuring compliance with guidelines, and optimizing workflows to support seamless store functions and enhance client experience.
• Inventory and Stock Management: Strong ability to maintain accurate inventory, oversee stockroom organization, and implement effective stock flow practices to minimize wait times and maximize availability.
• Loss Prevention and Compliance: Competence in creating and supervising the execution of action plans for loss prevention, conducting audits, and addressing stock-related challenges in collaboration with relevant departments.
• Leadership and Team Development : Inspires, mentors, and empowers the team to foster a high-performance, result-oriented, and collaborative work environment.
• Client-Centric Approach: Skilled in managing before-and-after-sales processes, ensuring meticulous product handling, and delivering exceptional client care.
• Communication Skills: Ability to establish an effective dialogue with each corporate function and external stakeholders (clients included)

HOW WE ARE

The Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equality. Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.