Claims Customer Service Representative

Claims Intake Analyst

As a Claims Intake Analyst, your positive can-do attitude is what makes you an asset. As a representative of Hallmark, you're the voice of the organization and may be the first interaction many of our callers have with us. Using your superior customer service skills, you'll assist our insured customers and agents with the reporting of a claim and other claim related claim questions and concerns. In this role, you may also complete claim processing functions for new and existing claims, answer emails, or assist agents and customers.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

High school diploma or GED required, with some college or 1-3 years of related experience, personal lines and/or commercial insurance experience preferred.

Knowledge/Skills

Commercial Auto and Property FNOL experience a plus!

Bilingual Spanish preferred but not required Advanced phone and verbal communication skills

Excellent written communication skills

Must be able to understand basic insurance principles and policy contracts

Excellent reading skills; must be able to read and follow a script

Must be customer service oriented, highly organized and efficient.

Property/Casualty insurance industry experience a plus!

Ability to multi-task in a high-volume call center environment

Customer Service or call center background with professional telephone etiquette preferred

Typing Skills 35 WPM

Hallmark Financial Services is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.