Inspection Administrator

Fire Sprinkler Service Coordinator

At Impact Fire, we are a group of hardworking, dedicated fire protection professionals committed to protecting lives and property from fire. Our cohesive team spirit and customer service-oriented culture are expressed in all that we do. We operate with the belief that every team member plays a critical role in our success. We operate in 30+ district office locations across the United States, supporting industries ranging from retail and healthcare to education and restaurants.

When you join Impact Fire you will receive:

• Competitive compensation
• Pay is on a weekly cycle, every Friday
• Career Advancement Opportunities
• Competitive benefits, including healthcare, dental, vision, life insurance, paid time off and holidays
• Company paid short and long-term disability
• Immediately vested in our 401(k) company match
• Exceptional guidance and support from our managers
• Collaborative culture & environment
• Robust training opportunities with company reimbursement upon achieving required licensing
• Apprenticeship programs for fire sprinkler, fire alarm and inspection positions
• Opportunity to work alongside some of the best talent in the fire protection industry

The Fire Sprinkler Service Coordinator is responsible for the successful execution of all day-to-day Fire Sprinkler Service coordination for the Plant City office. You will work with a team comprised of a customer service administrative representative and service and inspection technicians. In this role you will ensure we are meeting our clients' expectations while at the same time striving to achieve the branch, district and company goals.

Job Responsibilities:

• Provide timely, accurate sprinkler labor forecasting
• Ensure on time Inspection, Testing and Maintenance contracts are reviewed, tasked, scheduled, and executed to meet the life safety needs of our clients
• Responsible for the Service Coordination and ensure timely work order completion
• Effective collaboration and communication with all Impact Fire managers and staff across the branch and district
• Maintain positive, proactive, and effective communication with customers at all times
• Offer flexible and helpful customer service to maintain a high level of customer satisfaction and repeat business
• Promote & maintain awareness and compliance of H&S procedures and standards
• Collaborate with Safety support services to effectively assist and promote new initiative implementation
• Provide Sales contract review and support
• Contribute to building a high-performance team who can operate efficiently, effectively, productively and cost effectively
• Must be able to maintain attention to detail, and deliver a quality service to our customers.
• Adapt to the ever-changing business climate of our business.
• Possess the willingness to learn and grow in a team environment.

Job Experience/Qualifications:

• 5+ years related fire sprinkler service administration experience
• Understand cost and billings
• Be comfortable working with and processing paperwork timely
• Possess a working understanding and willingness to learn leadership principles and best practices
• Possess excellent verbal and written communication skills
• Possess excellent personal organization and business administration skills

Successful completion of a drug test and pre-employment background screening is required. MVR checks are required for all driving positions.

Employment with an Equal Opportunity Employer (EOE) including disability/veterans.