Transitional Housing & Aftercare Coordinator - Salvation Army SF ARC

Job Description

Job Description

Transitional Housing & Aftercare Coordinator

DEPARTMENT: PROGRAM

STATUS: FULL-TIME

SUPERVISOR: ADMINISTRATOR FOR PROGRAM

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the Gospel of Jesus Christ and to meet human needs in His name without discrimination.

Under the direction of the Administrator for Program, the Transitional Housing & Aftercare Coordinator is responsible for managing admissions and overall operations of both the men’s and women’s ARC transitional housing (SLE) programs in San Francisco and Oakland. This role ensures graduates have stable housing, ongoing recovery accountability, and employment opportunities, with emphasis on placements within The Salvation Army. The coordinator will collect rent, ensure lease compliance, address property issues, and coordinate with on-site house managers.  In addition, this position will oversee Phase 3 counseling, as required by Salvation Army ARC program requirements and help promote participation in the Alumni Fellowship Group.

• Two (2) years of verifiable professional related experience required.
• High School graduate or equivalent (GED) required.
• Possession of a valid Driver's License with acceptable driving record required.
• Knowledge of Microsoft Office programs, MSWord, Excel, and Access with ability to learn additional software as appropriate.
• Excellent organizational skills with attention to detail.
• Professional judgment and integrity in holding in confidence all information pertaining to beneficiaries, families, and co-workers.
• Effective written and verbal communication skills.
• Strong customer service skills with the ability to work with diverse populations. 
• If in recovery, applicant must have verifiable stable recovery time.

ESSENTIAL JOB DUTIES:

• Manage admissions for both men’s and women’s transitional housing (SLE) programs.
• Provide ongoing recovery accountability and follow-up for residents.
• Maintain occupancy tracking and aftercare engagement metrics.
• Support graduates in securing employment, with emphasis on Salvation Army job placements.
• Develop partnerships with local employers and community organizations.
• Oversee operational management of transitional houses, including rent collection, lease compliance, and addressing property issues.
• Initiate evictions when necessary and in accordance with policy.
• Coordinate with on-site house managers to ensure smooth daily operations.
• Oversee and strengthen the Alumni Fellowship Group through regular meetings, leadership development, and the coordination of annual banquets and other special events.
• Attend inter-agency meetings and conferences as needed or required.
• Maintain confidentiality of all records per CFR 42 & HIPAA regulations.

CORE COMPETENCIES:

• Problem Solving – Identify and resolve problems in a timely manner; gather and analyze information skillfully and develop solutions.
• Customer Service – Manage difficult and/or emotional beneficiaries, colleagues, and/or stakeholders; promptly address their needs.
• Oral Communication – Speak professionally, clearly, and persuasively; seek clarification and respond appropriately.
• Written Communication – Write clearly and informatively; edit work for spelling and grammar; present numerical data accurately.

PHYSICAL REQUIREMENTS:

• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis.
• Ability to grasp, push, pull objects such as files, file cabinet drawers, and other office equipment.
• Ability to communicate clearly on the telephone.
• Ability to lift up to 30 lbs.
• Ability to perform various repetitive motion tasks.