UX Program Manager

About the Role We are seeking a strategic and highly operational UX Program Manager to help scale experience delivery across our product ecosystem. This role will lead operational programs supporting Product Design, UX Research, and Design Systems teams by building scalable workflows, governance models, prioritization frameworks, and AI‑enabled delivery practices. The ideal candidate combines systems thinking, operational leadership, UX fluency, and cross‑functional program management expertise. You will partner closely with Product, Engineering, Accessibility, Research, and Design leaders to improve organizational effectiveness, design consistency, delivery velocity, and user experience quality at scale. Potential Locations: Boston MA, Columbia SC, Bolivar MO. What You’ll Do UX Platform & Program Leadership Lead cross‑functional UX programs across Product, Design, Engineering, Research, Accessibility, and Platform teams Drive operational alignment, roadmap coordination, governance, and delivery planning across UX initiatives Improve visibility into priorities, dependencies, risks, and overall UX delivery health Design Systems & Backlog Operations Support Design Systems governance, adoption, release coordination, and component lifecycle management Oversee UX and Design System backlog prioritization, intake, and roadmap alignment Partner with Product and Engineering leadership to balance strategic initiatives, accessibility, technical debt, and delivery priorities AI‑Enabled Workflow & Operational Excellence Identify and implement AI‑assisted workflows, automation opportunities, and operational improvements across UX teams Establish scalable operational frameworks, quality standards, metrics, and reporting practices Drive continuous improvement initiatives that enhance delivery efficiency, collaboration, and experience consistency Required Qualifications 5+ years of experience in Program Management, DesignOps, Product Operations, UX Operations, or Technical Program Management Experience supporting Product Design and/or Design Systems organizations Strong understanding of agile product development and cross‑functional delivery models Experience managing complex programs across distributed teams and stakeholders Excellent communication, facilitation, and organizational leadership skills Strong systems‑thinking mindset with the ability to improve operational scalability Preferred Qualifications Experience working with enterprise‑scale Design Systems Familiarity with AI‑assisted workflow tooling and automation practices Experience with accessibility governance and UX quality standards Knowledge of Product Operations or platform delivery models Experience with operational analytics and delivery metrics Familiarity with tools such as Figma, Azure DevOps, Jira, Confluence, Mural, Aha, or Linear Knowledge of accessibility standards and UX quality practices (e.g., WCAG) Knowledge, Skills, Abilities and Behaviors Strong understanding of UX, Design Systems, and product development lifecycles Experience leading cross‑functional programs across UX, Product, and Engineering teams Ability to manage and prioritize UX and Design System backlogs at scale Knowledge of DesignOps, ProductOps, and operational governance practices Experience improving workflow efficiency, delivery processes, and operational scalability Familiarity with AI‑assisted workflows, automation, and intelligent operational tooling Strong systems‑thinking and organizational problem‑solving abilities Excellent communication, stakeholder management, and executive presentation skills Ability to manage complex dependencies, risks, and competing priorities Collaborative leadership in highly matrixed environments Success in This Role Looks Like UX teams operate with greater clarity, consistency, and efficiency Design System adoption increases across product teams Cross‑functional initiatives execute with improved alignment and predictability Operational overhead and delivery friction are reduced AI‑enabled workflows improve productivity without compromising quality Leadership gains visibility into UX health, priorities, and delivery outcomes Product experiences become more scalable, accessible, and consistent Why Join Us You’ll help shape the operational foundation for how modern product experiences are built and scaled. This role sits at the intersection of UX, systems thinking, operational strategy, and AI‑enabled transformation. You’ll work alongside leaders across Product, Design, and Engineering to build the next generation of experience delivery capabilities. Benefits Flexible work environment Medical, dental, vision, life, and disability insurance 401(k) retirement plan with match (6% employer match up to $12,000 annually) Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) Paid holidays, vacation, and volunteer time Employee Assistance Program (EAP) Compensation Actual compensation for this role is determined based on a variety of factors, including job‑related skills, experience, qualifications, internal equity, and geographic location, where permitted by law. For reference, the expected salary range for this position is generally positioned as follows based on candidate location: 135,900 – 194,200 for Boston, New York City–Newark, Los Angeles, San Francisco/Bay Area, Seattle, or Washington, DC metropolitan areas; 129,500 – 185,000 for Chicago, Dallas–Fort Worth, Houston, Minneapolis, or Philadelphia metropolitan areas, or in Colorado, Connecticut, Maryland, Rhode Island, or Vermont; 123,100 – 175,900 for Georgia, Michigan, North Carolina, New Hampshire, Oregon, or Wisconsin; 109,000 – 170,400 for all other U.S. locations. This position is also eligible for annual bonus compensation, subject to plan terms and individual eligibility. Equal Opportunity Employer We are committed to providing equal opportunity to all employees and applicants – to recruit, hire, train, and reward employees for their individual abilities, achievements, and experience without regard to race, color, gender, religion, sexual orientation, age, national origin, disability, marital, military, or any other protected status. We strive to be an example to the world of inclusion, diversity, and equity in all things. #J-18808-Ljbffr Duck Creek Technologies LLC.