Food Service Lead

650 S R.L. Thornton Fwy, Dallas, TX 75203, USA Job Description Reports to: Food Service Supervisor(s) and Food Service Operations Manager(s) Responsibilities Live out 452 Hospitality by delivering warm, welcoming, and memorable experiences for every guest and client. Ensure location (or stand) is adequately stocked, prepped, and staffed for daily operation, working with direct reports to fill as necessary. Assist supervisors with tasks to ensure the restaurant and other food locations run smoothly. Support restaurant prep (FOH and line) for daily operation. Meet daily quick service, food service, safety and quality, availability, merchandising, and guest service standards. Participate in safety logs, including food temperatures, rotation, and waste as necessary. Ensure proper uniform, hygiene, hand-washing, and glove use with oneself. Maintain a safe work environment by abiding to all safety rules. Follow through daily prep and item lists, as assigned. Actively help to support operations in the assigned role, supporting holes as necessary. Actively and efficiently respond to guest and client feedback, reporting to the supervisor to mitigate potential complaints. Communicate with the Restaurant Supervisor and/or Food Operations Manager regarding any issues seen with daily service or quality. Remain knowledgeable of all menu items, prices, and specials for sharing with guests. Perform other tasks as deemed necessary. Maintain a clean, safe, and organized work environment. Uphold and demonstrate a complete understanding of company policies and procedures. Responsibly geared toward presenting a clean and welcome experience for guests through upholding sanitation requirements. Job Requirements Strong interpersonal and communication skills. Exceptional problem-solving/decision-making skills combined with the ability to be organized. Demonstrates the ability to remain flexible in a fast-paced environment. An ideal candidate is a team player, personable, professional, upbeat, and energetic, and takes initiative. Physical ability to stand for extended periods and to move and handle boxes (10‑35 lbs) as necessary to operation, which entails lifting, and perform all functions as set forth above. Ability to work varied hours/days, including nights, weekends, and holidays, as needed. IDEA + Belonging Promote an inclusive & supportive approach within the Brand team, with networking continuing at all units. Focus on removing barriers and empowering growth and opportunity for team members at all levels. Lead by example through Sustainability/Conservation efforts; display knowledge of efforts in business application, as well as giving adequate opportunity for teaching to unit staff as necessary. Engage with SSA/Unit in driving community effort through engagement activities and focus on opportunities for giving back. Previous Experience 1 year of food service experience preferred. All educational backgrounds are eligible. This is by no means an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job description. SSA Group reserves the right to revise the job description or to require that other or different tasks are performed when circumstances change (i.e., emergencies, changes in personnel, workload, rush jobs or technological developments). Compensation and Benefits Eligible for overtime pay. On‑Demand Pay Program: Get access to a portion of earned wages before payday. Meal Plan & Employee Discounts at applicable locations. Participation in a 401(k) program with a 15% company match (must be 21 years or older, eligible after one year of employment with 1,000 hours worked, available to enroll during Open Enrollment Periods). Tuition Discount through Partnership College. Up to 8 hours of Bereavement Leave. Holiday pay of 1.5× the regular rate is provided for hours worked on Christmas Day and Thanksgiving Day . Paid sick leave is provided in accordance with applicable state and local laws. Accrual rates, caps, and usage rules vary by location. SSA Holdings and its affiliated companies, including SSA Group, A&F Souvenir, Cinchio Solutions, and Behavioral Essentials, are equal opportunity employers. We are committed to diversity and inclusion in our hiring practices and welcome applicants from all backgrounds. A diverse team strengthens our collective impact. All California Residents: By submitting your job application, you agree you have reviewed the SSA Group California Consumer Privacy Act (CCPA) Candidate and Employee Privacy Notice. San Francisco Residents: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. By submitting your job application, you agree you have reviewed the Fair Chance Ordinance - Know Your Rights document. #J-18808-Ljbffr