Financial Counselor

Financial Counselor

Responsibilities Three Trails Behavioral Hospital in the area of Independence, MO is actively hiring a Financial Counselor. This role is essential in helping patients and families understand financial responsibilities, verify insurance coverage, and navigate payment options while supporting access to critical behavioral health services. The Financial Counselor will:

• Verify patient insurance coverage and benefits
• Communicate financial responsibility clearly to patients and families
• Assist with securing pre-authorizations and insurance eligibility
• Collect co-pays, deductibles, and self-pay deposits in accordance with hospital policies
• Offer financial counseling, including payment plans and financial assistance options
• Ensure accurate documentation in patient accounts and billing systems

Three Trails Behavioral Hospital will:

• Serve children and adolescents, adults and seniors with innovative and evidence-based inpatient behavioral healthcare focused on individual needs and comfort.
• Create more than 200 new, full-time jobs including nurses, clinicians, therapists, technicians and administrative staff, when the facility is fully operational.
• Be located at the intersection of I-70 and Little Blue Parkway, adjacent to the Children's Mercy Hospital Outpatient Clinics.
• Feature 120 licensed beds ready to meet the mental health needs of the surrounding community.
• Span more than 88,000 square feet, and will include an activity yard and gym.

Full-time Benefits Include:

• Competitive compensation and generous paid time off
• Excellent medical, dental, vision and prescription drug plan
• Employee assistance program available for employees and family
• 401(K) with company match and discounted stock plan
• Basic life insurance and optional supplemental life insurance
• Career development opportunities across UHS and out 300+ locations!
• Challenging and rewarding work environment

Qualifications:

• High school diploma or equivalent required; associate's or bachelor's degree preferred
• Minimum 12 years of experience in healthcare financial counseling, admissions, or patient access
• Knowledge of insurance plans (commercial, Medicaid, Medicare, managed care)
• Strong communication and customer service skills
• Ability to handle sensitive financial discussions with empathy and professionalism
• Proficiency with electronic health record (EHR) systems and basic computer applications
• Experience in behavioral health or hospital setting preferred

EEO Statement All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.