IT Service Desk Engineer New York, NY Office

We’re a team of bold thinkers, problem-solvers, and innovators driving a digital revolution in medical imaging. Let’s build something extraordinary together! Innovation is what we do. Our values are how we make it happen. They shape our work, our culture, and the impact we create. Patient-centric innovators Our mission is THE mission. We’re dedicated to making a lasting impact on health care and won’t stop until our mission is fulfilled. Every day, we work hard to put our products in the hands of care givers worldwide and empower them to deliver the best care possible for patients everywhere. Empowered to impact Every individual has the power to make a difference. We think boldly, take ownership, and aren’t afraid to speak up. If we see a better way forward, we know our voices can spark meaningful change. One team, one goal Unity fuels progress. Our success comes from helping and supporting one another. When we proactively share ideas and collaborate, our collective strength enables us to grow faster and go further. Growth champions Embrace challenges. We are disruptors at the forefront of innovation, turning challenges into opportunities for growth. By pushing boundaries, we deliver value to our investors, team, customers, and patients – ultimately, drive sustained progress and transformation in the industry. Action-oriented achievers Follow through, every time. We strive for clarity and get to it quickly, taking action and always following through. Progress is our focus, and we keep moving forward with urgency, accountability, and alignment. Our team values focus, dedication, innovation, and the power of what can happen when they converge. Hear what our employees say about their experience at Butterfly. “I joined Butterfly Network because it offers a unique opportunity to be at the forefront of medical technology innovation.” I joined Butterfly Network because it offers a unique opportunity to be at the forefront of medical technology innovation. With a mission to democratize healthcare through accessible and affordable imaging, the company is making a real difference in people's lives. Christy Won Director of Product, Devices “Being part of a team that’s pushing the boundaries of what’s possible in healthcare is incredibly rewarding, and I’m proud to be a part of it.” I started as an intern at Butterfly, not fully realizing how much this company would shape my career. Over the years, I’ve grown in ways I never expected—taking on new challenges, working alongside some of the smartest and most driven people, and learning something new every day. Being part of a team that’s pushing the boundaries of what’s possible in healthcare is incredibly rewarding, and I’m proud to be a part of it. Calvin Solomon Product Manager II, Clinical Experience “Knowing that the technology I help develop improves patient care and brings the wonders of imaging to those who need it most makes every challenge worth it.” I love working at Butterfly Network because, every day, I'm reminded that technology is only part of the equation. Healthcare, at its core, is a deeply personal interaction between patients and their doctors, and I'm inspired by the many stories about how our work has helped strengthen and nurture that connection. Knowing that the technology I help develop improves patient care and brings the wonders of imaging to those who need it most makes every challenge worth it. “I joined Butterfly because we’re transforming patient care on a global scale.” I joined Butterfly because we’re transforming patient care on a global scale. Being at the forefront of AI and medicine is a rare opportunity, and it’s a privilege to spend my time improving access to high-quality healthcare, empowering clinicians, and ultimately driving better patient outcomes. Director of Product, Partner Platform “It is amazing to advocate for a product that both a health system executive and end user clinicians can value and get excited about.” I joined Butterfly to help lead and build out the enterprise sales function. It is amazing to advocate for a product that both a health system executive and end user clinicians can value and get excited about. Internally, we are equally passionate about it — everyone is willing to help solve important problems, and support our customers as they try to best serve their patient population. GM, Sales, Northeast Acute Care “I’ve had the opportunity to help build new processes, contribute ideas, and take ownership early in my career.” What drew me to Butterfly was the opportunity to start my career in sales at a company that’s transforming how clinicians deliver care. As the founding member of the BDR team, I’ve had the opportunity to help build new processes, contribute ideas, and take ownership early in my career. It’s been incredibly motivating to learn and grow alongside a team that is invested in each other’s success. Madison Rodrigues Business Development Representative “Knowing that we are actively breaking down barriers to care makes every day exciting.” Working at Butterfly Network for the past year has been incredibly rewarding. As a Senior Contract Specialist, I partner closely with our sales team to drive the commercial deals that brings our technology to market. It is highly motivating to be at the forefront of healthcare innovation alongside remarkably smart, passionate people who are committed to universalizing medical imaging. Knowing that we are actively breaking down barriers to care makes every day exciting. Senior Contract Specialist Benefits of working at Butterfly. Health and wellness Coverage starts on day one, with options for all partners and children. Butterfly provides 100% coverage for medical, dental, and vision through our Base Plan, and offers flexible Buy-Up Plans with employee contributions. We also fund your HSA annually for out-of-pocket expenses and offer other pre-tax savings like the Dependent Care Account (DCA). For added peace of mind, Butterfly includes life insurance and disability coverage for you and your family during unexpected events. Retirement savings Save for your retirement utilizing pre-tax or post-tax 401(k) contributions, with a company match that vests immediately! The opportunity to build a revolutionary healthcare product and save millions of lives! Reward your peers, and get rewarded, utilizing our recognition program and tools, Employee Stock Purchase Plan and other rewards. Parental leave If you’re a soon-to-be parent, we aim to provide you with time to bond with your growing family, along with additional support as you transition back to work. We also offer support for employees during pregnancy loss. Flexible paid time off We offer Flexible (reasonable) PTO to help you rest and reset, along with 10 US holidays observed each year. Additionally, we encourage employees to celebrate their birthday with Birthday PTO. Flexible hybrid work At Butterfly, we offer a hybrid work model for most positions, with team members spending two or more days a week in the office. While flexibility is key, we value in-person connections that spark creativity and teamwork. Our offices are designed for collaboration, with comfortable workspaces, stocked kitchens, and opportunities to connect with peers. At Butterfly Network, we’re leading a digital revolution in medical imaging, transforming an industry that has long relied on bulky, analog systems. With our proprietary Ultrasound-on-Chip™ technology, we’re democratizing healthcare by shifting ultrasound from the expensive, stationary systems of the past to the connected, mobile, and software-enabled platforms of today. In 2018, we launched the world’s first handheld, whole-body ultrasound, Butterfly iQ – followed by iQ+ in 2020 and iQ3 in 2024, each more powerful than the last. Our innovation doesn’t stop at hardware. Butterfly combines our advanced device with intelligent software, AI, services, and education to drive adoption of affordable, accessible imaging. Our technology is proving to help clinicians, clinics, and hospitals enhance care, cut costs, and expand imaging access. We’ve been recognized by Prix Galien USA, Fierce 50, TIME’s Best Inventions, Fast Company’s World Changing Ideas, among other awards. We’re a team of bold thinkers, problem-solvers, and innovators ready to shape the future of medical imaging. Let’s build something extraordinary together! Job Description Butterfly Network is seeking an experienced onsite Senior IT Engineer who will be responsible for guaranteeing and supporting the architecture as well as users of the organization. There will be focus on great customer service, reliability, and efficiency, while maintaining the highest levels of availability, performance and security. As part of our team, your core responsibilities will be: Provide best practice customer service to all users of Butterfly Network. Ticket queue management (triage, assign, update, resolve, or elevate) and adhere to any established OLAs/SLAs. Provide advanced troubleshooting and problem resolution of escalated production systems and services. Conduct periodic maintenance of hardware and software updates to systems to ensure stable performance of the on-prem network. Provide training and support to members of the IT Service Delivery team. Author and revise documentation of environment and operation procedures as needed. Assist with creating, updating and managing documentation of assets, configurations, passwords, processes, etc. and maintaining accurate documentation. Assist with on-boarding/off-boarding of employees (i.e., creating new users, configuring laptops, and setting up desks/workstations). Own documentation of playbook and runbooks for efficient cross-team collaboration Maintain a strict security posture for both office and lab environments. SaaS Inventory and Cost Management. Qualifications Proficiency in enterprise class operating systems: Windows, MacOs, and Unix/Linux 3+ years of experience with OKTA, G-Suite, Office 365, JAMF, and InTune 3+ Experience with in-office and web conferencing (Zoom, WebEx, Creston etc.) 3+ Experience with ticketing systems (Jira, ServiceNow, etc.) Experience with Active Directory, DNS, DHCP, File and Print server function Experience with network switches, subnets, routing, and VLANs. Experience with iOS and/or Android OS Ideally, you also have these skills/experiences/attributes (but it’s ok if you don’t!): Values Innovation is what we do. Our values are how we make it happen. Butterflies are and believe in… Patient-Centric Innovators: Our mission is THE mission. Empowered to Impact: Every voice matters. One Team, One Goal: Unity fuels progress. Growth Champions: We embrace challenges. Action-Oriented Achievers: We follow through, every time. Location Butterfly offers a hybrid work model for most positions, with team members spending two or more days a week in the office. While flexibility is key, we value in-person connections that spark creativity and teamwork. Our offices are designed for collaboration, with comfortable workspaces, stocked kitchens, and opportunities to connect with peers. This is a hybrid position and will be based out of our office in the New York City Office. Actual days in office will be at the discretion of the VP, Enterprise Information Systems and Chief Information Security Officer Benefits and Perks Comprehensive health insurance, encompassing dental and vision coverage, is provided to all our employees. As a health-tech company, we prioritize the well-being of our teams. Additionally, employees have the option to buy up for enhanced health insurance coverage. We also contribute to Health Savings Account (HSA) accounts for all enrolled employees on an annual basis. Comprehensive Employee Assistance Program - we provide access to tools and resources to support your emotional health and day-to-day needs. 401k plan and match - we facilitate your retirement goals. Eligible employees will have the opportunity to participate in Employee Stock Purchase Plan (ESPP) Unlimited Paid Time Off + 10 Holiday Days a Year - recharge and come back ready to make an impact Parental Leave - we aim to provide our employees with time to bond with their growing family, along with additional support for primary caregivers to help transition back to work Competitive salaried compensation - we value our employees and show it Equity - we want every employee to be a stakeholder The opportunity to build a revolutionary healthcare product and save millions of lives! Compensation Our estimated salary for this role is between $80,000 - $90,000 + bonus + equity + benefits. Actual pay is determined by multiple factors such as skills, qualifications, experience and market demand. For this role, we are only considering candidates who are legally authorized to work in the United States and who do not now or in the future require sponsorship for employment visa status. Butterfly Network does not accept agency resumes. Butterfly Network is an E-Verify Company. Butterfly Network is an equal opportunity employer. Regardless of race, traits associated with race, color, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability or Veteran status. All your information will be kept confidential according to EEO guidelines. Butterfly requires security adherence responsibilities from all employees. These include: adhering to all company security policies and procedures, utilize provided company assets securely, and complete all required security awareness training programs. Safeguarding company data and systems from unauthorized access, modification, or destruction, contributing to the overall security posture of the organization. Immediately reporting any suspected or actual security incidents, including phishing attempts, malware infections, or unauthorized access, following the established incident response procedures. Privacy Notice for EU Residents When you apply to a job on this site, the personal data contained in your application will be collected by Butterfly Network, Inc. (“Controller”), which is located at 530 Whitfield Street Guilford CT 06437 and can be contacted by emailing View email address on click.appcast.io. Controller’s data protection officer is Dalini Khemlani, who can be contacted at View email address on click.appcast.io. 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Because the European Union Commission has determined that United States data privacy laws do not ensure an adequate level of protection for personal data collected from EU data subjects, the transfer will be subject to appropriate additional safeguards under the standard contractual clauses]. You can obtain a copy of the standard contractual clauses by contacting us at View email address on click.appcast.io. Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment. Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have to right to data portability. In addition, you may lodge a complaint with an EU supervisory authority. For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file. As set forth in Butterfly Network’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law. If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. 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