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Front Office Manager

$21 - $23 per hour
Full-time

Silicon Valley



Job Summary:
We are looking for a Front Office Manager to lead and manage the front office operations of our hotel. The ideal candidate will be responsible for overseeing a team of front desk staff, greeting guests, addressing guest inquiries and complaints, and ensuring a professional lobby environment. Strong leadership, time management, organizational, and communication skills are essential.

Compensation $21- 23

Key Responsibilities:


  • Led and trained front office staff, and managed shift schedules.

  • Process guest check-ins, confirm reservations, assign rooms, and issue room keys.

  • Handle confidential guest information with integrity.

  • Resolve guest complaints and requests in a friendly, professional manner.

  • Ensure the lobby and common areas are clean and welcoming.

  • Manage cash drawer contents and transactions during shifts.

  • Coordinate with Housekeeping/Maintenance to ensure room readiness.

  • Process payments (cash, debit, credit) and check-outs, resolving any charges.

  • Generate daily reports (arrivals, departures, special requests) and ensure accuracy.

  • Supervise staff performance and complete performance reviews.

  • Assist guests with directions and information about the property and local areas.

  • Perform administrative duties such as filing and updating records.

  • Ensure all front desk activities (bookings, appointments, calls, emails) are handled efficiently.

  • Complete other duties as assigned.

 

Requirements:


  • Minimum 2 years of hospitality experience.

  • Minimum 2 years of front desk experience.

  • At least 1 year of managerial experience, preferably in hospitality.

  • Proficiency in Windows OS and company-approved spreadsheets and word processing.

  • Strong verbal and written communication skills.

  • Ability to handle guest complaints and resolve issues promptly.

  • Ability to manage time effectively in high-pressure situations.

  • High school diploma or equivalent.

 

Physical Demands:


  • Regularly required to walk, stand, and use hands to reach.

  • Frequently required to stoop, kneel, crouch, or crawl.

  • Must be able to lift and move up to 50 pounds occasionally.

Vacancy posted 19 hours ago
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