Logistics Coordinator

Logistics Coordinator

The Logistics Coordinator is responsible for managing customer orders from entry through delivery while ensuring accuracy, compliance, and exceptional customer service. This role coordinates shipments with internal teams and third-party logistics providers, tracks freight activity, resolves delivery issues, reviews shipping documentation and invoices, manages freight claims, and utilizes ERP systems, Excel, and reporting tools to monitor performance and support logistics operations.

Essential Duties and Responsibilities:

• Accurately enter and validate customer order data in the ERP system and track orders from receipt through delivery.
• Monitor and report customer order lead times and minimum order quantities to ensure compliance.
• Communicate effectively with internal sales teams, customers, carriers, and receivers to resolve delivery-related issues in a timely manner.
• Coordinate with third-party providers, including carriers, cold storage facilities, and freight brokers.
• Schedule loads and transfers and manage freight tracking, outbound orders, freight rerouting, and rework activities.
• Review proof of delivery (POD) documents and reconcile freight quotes against actual invoiced charges.
• Report and document shipment discrepancies, including overages, shortages, damages (OS&D), late deliveries, missing products, and rejected products.
• Investigate, resolve, and document inbound and outbound freight claims in a timely manner.
• Perform other duties and special projects as assigned.

Qualifications:

• Knowledge of supply chain and logistics operations.
• Excellent customer service and logistics coordination skills.
• Working knowledge of EDI and ERP systems.
• Proficiency in Microsoft Excel.
• Strong analytical, problem-solving, and organizational skills.
• Excellent verbal and written communication skills with both internal and external stakeholders.

Education and Experience:

• Associate degree (A.A.) from a two-year college or technical school preferred; or
• One to two years of related logistics, transportation, supply chain, or customer service experience; or
• An equivalent combination of education, training, and experience.

Required Skills:

• Intermediate to advanced computer proficiency, including Microsoft Office applications.
• Ability to create and maintain Excel reports, graphs, and PowerPoint presentations.
• Ability to read, interpret, and apply written procedures, reports, and business documents.
• Ability to communicate effectively in fluent English, both verbally and in writing.

Mathematical Skills:

• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.

Reasoning Ability:

• Ability to apply common-sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to solve problems involving several concrete variables in standardized situations.

Physical Requirements:

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.
• Regularly required to perform sedentary work.
• Frequently required to walk and use hands and arms to handle, reach, and transport loads up to 20 pounds.
• Occasionally required to sit, climb, balance, stoop, kneel, or crouch.
• Requires close vision, distance vision, peripheral vision, and the ability to adjust focus.

Work Environment:

• Primarily works in an office environment within a manufacturing setting.
• Noise level is typically minimal to moderate.

Equal Employment Opportunity:

• DFS Gourmet Specialties is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, protected veteran status, or any other protected characteristic under applicable law. All qualified applicants will receive consideration for employment without regard to protected status. DFS Gourmet Specialties participates in E-Verify.