Inbound Call Center Agent

Business Development Call Center AgentAPCO Holdings partners with dealerships across North America to deliver innovative vehicle protection products and services that enhance the ownership experience for customers and drive growth for our partners. Through our family of brands, we bring together industry expertise, technology, and data-driven insights to help dealers strengthen their finance and insurance performance and build lasting relationships with their customers.Our teams work collaboratively across operations, technology, risk, finance, marketing, and sales to deliver solutions that create measurable value and support the continued growth of APCO and the partners we serve.We are looking for a Business Development Call Center Agent to join our team. In this role, you'll engage with customers through inbound and outbound phone campaigns, help resolve questions and concerns, and create positive customer experiences that strengthen loyalty and support our clients' success. Whether you're beginning your career or building on previous customer service experience, this role offers an opportunity to develop valuable communication, sales, and customer engagement skills in a fast-paced environment.Customer EngagementRespond to inbound customer inquiries with professionalism and enthusiasmConduct outbound calls to support customer outreach campaignsBuild rapport and strengthen customer relationships through positive interactionsIdentify customer needs and provide accurate information and supportDeliver an exceptional customer experience during every interactionCall Center PerformanceAccurately document customer conversations and account informationMaintain engagement and active listening throughout customer interactionsMeet quality assurance, productivity, and customer satisfaction standardsConsistently achieve individual and team performance goalsFollow established processes and procedures while maintaining attention to detailTeam CollaborationSupport a positive and collaborative team environmentShare knowledge and best practices with teammatesContribute to team success and customer satisfaction goalsParticipate in training, coaching, and development opportunitiesWhat Makes You SuccessfulYou enjoy talking with people and creating positive experiences. You're naturally friendly, professional, and patient, and you know how to make customers feel heard and valued.You're also dependable, coachable, and motivated to achieve goals while working in a fast-paced environment. Whether you're helping a customer solve a problem or participating in an outbound campaign, you take pride in delivering excellent service and representing the brand professionally.Basic QualificationsHigh school diploma or GEDStrong verbal and written communication skills in English and SpanishBasic computer and data entry skillsStrong attention to detail and follow-throughAbility to multitask and work in a structured, performance-driven environmentPreferred QualificationsPrevious call center experiencePrevious customer service experiencePrevious sales or customer engagement experienceExperience working in automotive, dealership, or contact center environmentsThis Role Might Be a Great Fit If You…Enjoy talking with people and building relationshipsThrive in a team-oriented environmentAre motivated by goals and performance metricsWant to develop customer service, communication, and sales skillsAre looking for a company that offers opportunities for growth and developmentWhat We OfferComprehensive medical, dental, and vision benefits401(k) with company matchPaid time off and company holidaysTraining and development opportunitiesCareer growth opportunitiesSupportive team environmentSchedule & Training We believe in setting our team members up for success from day one. New hires will participate in a structured training program designed to help them build confidence, learn our systems, and develop the skills needed to excel in the role.Training ScheduleMonday through Friday9:30 AM - 6:00 PMRegular Work Schedule (Following Training)Monday through Friday: 9:30 AM - 6:00 PMSaturday: 8:30 AM - 5:00 PMTeam members will receive on weekday off, typically Tuesday, Wednesday, or Thursday, to maintain a consistent five-day workweek.At APCO, the way we work matters just as much as the results we deliver. Our values guide how we work, how we partner, and how we deliver results.We C.A.R.E.Committed – We build strong, high-trust relationships with our partners and each other.Accountable – We take ownership of outcomes and hold ourselves to the highest standards of performance and integrity.Results-Driven – We focus on delivering measurable outcomes that create value for our partners and our business.Excellent – We strive for excellence in everything we do while balancing short-term performance with long-term success.If you're excited about joining a team that values collaboration, accountability, and continuous improvement, we'd love to hear from you.By submitting your application, you acknowledge that you have read and understand our Privacy Policy and Terms & Conditions. APCO Holdings may collect personal information (such as name, contact details, and employment history) to evaluate your candidacy. We may share this data with our subsidiaries, affiliates, and service providers. We retain applicant data only as long as necessary for the hiring process or as required by law. GWC Warranty