Seadog Ticket Booth Supervisor- City Cruise Chicago

Position Summary The successful Ticket Booth Supervisor will oversee ticket booth operations and personnel to ensure continuous customer satisfaction and maximize sales. Duties And Responsibilities Oversee Pier Sales Agents and be prepared to troubleshoot problems, train staff when needed, and enforce policies. Enter new reservations accurately and thoroughly. Process payments in a timely manner following company procedures. Perform proper cash handling and maintain all monies in the ticket booth, including deposits. Maintain sales and accounting documents required for closeouts. Lead by example using RESPECT. Inspect food preparation and service areas to ensure observance of safe, sanitary food‑handling practices. Resolve guest issues/critical moments of service. Promote maximum revenue attainment by performing transactions efficiently. Ensure accuracy in transactions while monitoring product capacities. Ensure that every guest is greeted warmly when approaching the ticket booth. Answer questions regarding product, price, duration, etc. with expertise and patience. Prepared to work during submitted availability and scheduled time. Maintain uniform and personal grooming in compliance with appearance standards. Attend applicable meetings and training sessions as designated or necessary. Perform additional job duties as assigned. Requirements & Qualifications Minimum of one (1) year customer service experience. High school diploma or equivalency. Supervisory experience is preferred. Must be at least 16 years of age. Cash handling experience is required. Able to communicate effectively in oral and written form. Must be organized and detail‑oriented. Meet deadlines. Focus on customer needs. Able to handle multiple tasks or projects simultaneously. Establish and maintain effective working relationships as required by job responsibilities. Listen effectively, assess the situation, determine relevant issues, and suggest solutions. Must be energetic and upbeat. EEO Statement EEO/Disabled/Protected Veteran Employer. Hornblower is proud to be an Equal Employment Opportunity employer. We offer equal employment opportunities to all qualified individuals and prohibit discrimination and/or harassment of any type, including but not limited to discrimination or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental), medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, as a federal, state, and local contractor, Hornblower complies with government regulations, including affirmative action responsibilities for qualified individuals, where and as they apply. The company also participates in the E‑Verify program in certain locations. #J-18808-Ljbffr