Salesforce Business Analyst
HonorVet Technologies
Title: Salesforce Business Analyst Location: Pittsburgh, PA (3 days' on-site REQUIRED) Reports To: Manager of IT systems - CRM Duration: Long-Term Contract (6-month SOW's) Job Description:
Responsibilities And Deliverables:
Qualifications
Preferred
Education
- The Salesforce Business Analyst will work closely with business stakeholders to improve and document processes and increase efficiencies in Salesforce and other related business systems.
Responsibilities And Deliverables:
- Works with business stake holders to capture and document requirements and provide accurate feedback on use cases
- Supports and/or leads Salesforce projects and initiatives
- Supports and manages salesforce AppExchange products, Third party tools, and integrations
- Works with the design team to ensure prioritization of most impactful business requests
- Educates and evangelizes CRM best practices to internal constituents to ensure solutions delivered are best of breed for the company's business model and culture
Qualifications
- Minimum of five years of experience implementing functional solutions in Salesforce/CRM within a large org (More than 50 users)
- Strong knowledge of and proven experience with Sales Cloud, Service Cloud, Experience Cloud, and/or Salesforce CPQ
- Basic understanding of development tools and practices in Salesforce to facilitate the creation of use cases and the design of project requirements.
- Proven ability to utilize critical thinking, analytical, and problem-solving skills in a fast-paced environment while managing multiple requests
- Ability to understand declarative automation and functions within the Salesforce ecosystem
- Excellent interpersonal and organizational skills and able to communicate effectively with both technical and non-technical customers
- Ability to function as a Business Analyst using the typical suite of BA tools such as documentation and organization of workshops to gather business requirements
Preferred
- Salesforce Admin and/or Advanced Admin Certifications
- Experience with Integrations and third-party applications involving Salesforce
- Experience with Agile and/or Kanban development principles
- Experience with Sales Acceleration and Marketing Automation platforms (Hubspot)
Education
- Bachelor's degree in computer science, management information systems, Business Administration, or related field
Vacancy posted 3 days ago
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