Housekeeping Manager

Environmental Services Manager

Primary City/State: Osborn Medical Center - 7400 E Osborn Rd Scottsdale, AZ 85251

Category: Waste Management

Shift: Day

Department: Environmental Services

Osborn Medical Center

Full-Time

7am - 4pm

Great care starts with great people. (Like you.)

At HonorHealth, you'll find something special. From humble beginnings in 1927 to one of Arizona's largest nonprofit healthcare systems, our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most — caring for the health and well-being of people and communities across the greater Phoenix area.

Responsibilities:

Job Summary The environmental services Manager will provide leadership, direction and management oversight for continuous improvement of the standard EVS operating model within the facility. Provides staff leadership and makes sound business decisions in support of the hospital's mission and vision. Demonstrates leadership by providing an optimal environment for patient care, safety, service and value. Manages the day to day operations of the department and ensures a consistently high level of cleanliness and aesthetics to patients, visitors and staff. Essential Functions

• Kept Director abreast of issues or problems impacting program efficiencies and effectiveness. Attracts, develops, and trains talent to ensure program quality, sustainability, long-term growth, and development. Leads by demonstrating an understanding of, and exemplifying the mission, vision, and values of HonorHealth for the oversight and coordination of the day-to-day operations Cleaning Practices and protocols, auditing tools, competencies, etc.) Ensures all aspects of departmental operations function in a compliant, optimal and efficient manner that ensures patient and customer satisfaction. Acts as liaison to departments and areas to ensure expedient response to patient and customer concerns. Makes daily rounds to inspect environmental cleanliness and customer satisfaction.
• Schedules staff and ensures proper coverage and cross-training. Assists in determining the necessary tools for the team to perform at satisfactory level. Communicates with team members regularly both formally and informally, holds team meetings weekly and may hold pre-service meetings daily. May settle employee problems and administer appropriate disciplinary action. Process and monitor production staff time card for end of the pay period reporting.
• Evaluates and makes recommendations for environmental hygiene maintenance for new floor coverings, wall coverings, furnishings, and interior finishes prior to purchase. Manages departmental budgets (e.g., capital, projects, supplies, operations). Ensures regulated medical waste is handled, packaged, stored, and disposed of in accordance with federal and state regulations, and appropriate documentation is maintained. Manages the necessary and required resources for the environmental services department and provides recommendations for staffing levels, products, and equipment. Completes all human resources responsibilities for interviewing, hiring, managing, staff development, corrective actions and/or staff engagement needs. Manages all quality improvement initiatives regarding training, auditing, inspecting, rounding, and making recommendations as needed. Collaborates with the EVS director to establish dashboard metrics to track operations and improvement initiatives. Promotes a culture of safety, hand hygiene, patient experience, as well as employee engagement and retention.
• Coordinate's scheduling and oversees subcontractors and vendors. Supervises and/or performs on-call emergency services when needed. Compose general and technical reports. Establishes self as the Subject Matter Expert (SME) within environmental services, regulatory compliance, and training. Effectively employs computer programs and mobile devices evidenced by proper log ins, using applicable hardware or software, attaching files, composing appropriate email messages, and appropriately using internet browsers or sites. Takes a customer centered approach when addressing the needs of and interacting with patients, visitors, guests, team members and other health care work.

Education

• Master's Degree in related field - Preferred
• Bachelor's Degree or 4 years' work related experience - Required

Experience

• 3 years with leadership experience in hospital EVS service operations management - Required
• 5 years Computer Operation and Data Base systems & Bilingual - Preferred

Licenses and Certifications

• Driver License - Required