Revenue Cycle Specialist

Hospital SpecialistOtsuka America Pharmaceutical Inc. is a global healthcare company with the corporate philosophy: "Otsuka-people creating new products for better health worldwide." Otsuka researches, develops, manufactures and markets innovative products, with a focus on pharmaceutical products to meet unmet medical needs and nutraceutical products for the maintenance of everyday health. In its evolved customer engagement model, a Hospital Specialist engages healthcare providers (HCPs) using in-person, virtual, and digital tools, offering expertise on products and their approved conditions. This model enhances patient, caregiver, and HCP experiences by focusing on local care delivery, aiming to improve patient care and provide a superior experience. The "ecosystem approach" unifies account management, medical, patient access, and market access teams to engage with local healthcare systems, identifying opportunities to enhance the patient experience. This matrix model ensures coordinated and seamless care, supported by digital tools to bridge care gaps. These ecosystems are led by Area Business Leads and are organized into regional areas. Area Business Leads have significant autonomy to assess unique market priorities and tailor decisions to meet local customer needs. In the future, Otsuka aims to enhance customer engagement quality, accountability, and cohesion between patients and healthcare providers, with a focus on customer-centricity. The Hospital Specialist will report directly to the respective Area Business Lead, coordinating with cross-functional colleagues in Medical, Market Access, and Patient Support under appropriate guidelines. This individual will serve as the primary point of contact for HCP customers and should possess a broad range of expertise, capable of addressing complex on-label information based on approved content. Purpose This position is designed to enhance customer engagement, thought leadership, and business planning within the organization. The role involves proactive outreach to healthcare professionals (HCPs), facilitating discussions, and elevating insights to inform strategic decisions. Below is a detailed overview of the key responsibilities and objectives associated with this position:Key Responsibilities:Conduct proactive outreach to HCPs on topics such as product access, on-label information, and established patient care guidance.Engage customers through various virtual or digital tools and direct them to other colleagues (e.g., MSLs) as needed.Facilitate speaker programs and organize local provider groups for discussions on experiences and outcomes with local/regional leaders.Elevate opportunities and feedback to the Area Business Lead, including local market insights to inform local strategy and business goals.Key Sales Capabilities:Territory Analysis / Business Planning Uses competitive data and business reports to track progress and uncover opportunities, including sales data and promotional budgetDisplays knowledge of territory and business conditions that impact sales results to establish near term priorities for his/her territory business planResponds compliantly to competitive threats and opportunitiesEducates office staff on payer guidelines and reimbursement procedures to increase pull throughEffectively utilizes promotional materialsSelling Skills, Engagement & Account Pull Through Maintains ongoing awareness of internal support team resources available throughout the ecosystem and utilizes appropriatelyApplies market and industry knowledge to overcome objections and influence prescribing habits during the total office callIdentifies territory professional groups to network and ensure access/exposure to potential key opinion leadersBuilds strong relationships with all key office/practice personnel and focuses on patient health in conversations with all staff membersTakes personal responsibility for follow-through and providing value to the accounts by providing accurate information in response to their needsDelivers effective and balanced office calls and sales presentations utilizing the appropriate approved marketing materials and technical references (e.g. studies, package inserts, etc.) with clarity and confidence to help HCPs enhance patient outcomes; demonstrates competent product knowledge of own product and competitionQualifications Required:2+ years of pharmaceutical or medical device sales experience.4+ or more years of experience working in a sales role with HCPs, ideally representing multiple products.Must reside within a commutable distance of 50 miles from the primary city in the sales territory.Field travel, by car, up to 70% of time depending upon size of ecosystem - potential for some overnight travel.Preferred:Previous cross-functional industry experience in commercial life sciences or related industry.CNS experience highly valued.Ability to work in an ambiguous environment undergoing transformation.Proven track record in coaching, training, and mentoring peers or others.Demonstrates a commitment to ethical business practices, an understanding of regulatory standards, and the ability to execute business activities in compliance with Company policies and guidance.Ability to assimilate and communicate complex clinical and product information.Competencies:Accountability for Results - Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change.Strategic Thinking & Problem Solving - Make decisions considering the long-term impact to customers, patients, employees, and the business.Patient & Customer Centricity - Maintain an ongoing focus on the needs of our customers and/or key stakeholders.Impactful Communication - Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka.Respectful Collaboration - Seek and value others' perspectives and strive for diverse partnerships to enhance work toward common goals.Empowered Development - Play an active role in professional development as a business imperative.Minimum $116,000.00 - Maximum $166,750.00, plus incentive opportunity: The range shown represents a typical pay range or starting pay for individuals who are hired in the role to perform in the United States. Other elements may be used to determine actual pay such as the candidate's job experience, specific skills, and comparison to internal incumbents currently in role. Typically, actual pay will be positioned within the established range, rather than at its minimum or maximum. This information is provided to applicants in accordance with states and local laws.Company benefits: Comprehensive medical, dental, vision, prescription drug coverage, company provided basic life, accidental death & dismemberment, short-term and long-term disability insurance, tuition reimbursement, student loan assistance, a generous 401(k) match, flexible time off, paid holidays, and paid leave programs as well as other company provided benefits.