Premium Services Representative, Security

Xfinity Mobile Arena Premium Services Representative

The Xfinity Mobile Arena is one of the world's busiest arenas, home of the Philadelphia Flyers, Philadelphia 76ers, Villanova University basketball, family shows and concerts. Since opening in 1996, the arena is the centerpiece of sports and entertainment in the greater Philadelphia region as well as prominently featured in the national spotlight. The 21,000-seat arena is a showcase arena for the company's industry-leading qualities as an operator and an innovator in the live event experience.

Job Summary

The Premium Services Representatives (PSRs) are responsible for providing security service in the Premium Seating areas of the Xfinity Mobile Arena. In the Xfinity Mobile Arena, these areas include the Club Level, Suite Level and Balcony Level. Our Premium Seating clientele invest much of their time and money at our Complex. They expect and demand the most from their experience for themselves and for their clients. As a Premium Service Representative, you play a significant role in their entertainment experience.

Job Description

To provide this service you must be professional and ready to serve. Your behavior, appearance, knowledge and skill must be exceptional. It is up to you to enforce all rules, regulations and policies of the Xfinity Mobile Arena, while being friendly, sincere and helpful at all times. Your responsibilities are listed, but not limited to, the following:

• Greet guests in a friendly and courteous manner.
• Attend to your assigned post during an event
• Secure entrance to Premium Levels.
• Operate the VIP elevators when assigned to that post.
• Have knowledge of the building layout, including restrooms, exits, clubs, etc. - Carry on your person the Xfinity Mobile Arena Brochure.
• Monitor guests in your assigned area and enforce rules.
• Assist in crowd management, seating discrepancies, clearing aisles and settling disputes.
• Inform supervisors of developing problems.
• Respond in a timely and professional manner to incidents that occur.
• Be aware of all special functions or activities that occur during an event.

Skills

Accountability, Professional Integrity, Punctuality

Compensation

Base Pay: $18.70

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Education

Certifications (if applicable)

Relevant Work Experience

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.