Desktop Support Engineer (Onsite)

Job Title Configure, test, and deploy laptop and workstation hardware and software to users both locally and remotely Oversee Laptop/Desktop imaging, including installations of all appropriate applications and security layers Diagnose and resolve problems related to the operation of PCs on the network Troubleshoot and repair break/fix issues Configure, troubleshoot and support Video Conferencing systems used for corporate broadcasts SMART HANDS to take direction and perform Data Center related activities, e.g. physical connectivity and cabling, and coordinate with the infrastructure teams regarding compute, storage, backup, and networking activities on an as-needed basis. Travel to the data center in Pittsburgh when needed is a requirement Provide solutions to user issues by identifying problems, researching answers, and helping to implement Train users in basic problem resolution and understanding of how to make efficient use of their PCs Respond to user requests and service issues in a timely and professional manner Provide support via phone and using remote support software Create, monitor, update, and close tickets using ServiceNow ticketing system Adhere to technology and security policies at all times while performing daily functions Remain current on technical and operational details concerning PC products and support Personal Qualifications Degree and/or technical education in Information Technology or related field, along with 10+ Years of relevant hands-on experience in an end-user and customer-focused networked PC environment Industry-specific certifications such as A+, Microsoft, and ITIL are a plus but not required. Comfortable working independently in a fast-paced office setting while supporting a wide variety of job roles. Proficient in time management and the ability to multitask and prioritize daily support requests and projects. Ability to diagnose, isolate, and troubleshoot computer physical hardware and software components both remotely and locally. Exhibit a professional attitude and appearance with excellent verbal, interpersonal, and communication skills. Self-motivated, enthusiastic, with solid problem-solving skills, detail-oriented, willing to learn, and a desire to succeed. Technical Qualifications Extensive experience with Win10/11 OS – Control panel, System settings, networking, device manager Microsoft Outlook, Word, Excel Cisco AnyConnect or experience with VPN client technologies Cisco Web-Ex Experience with endpoint security tools, ex: CrowdStrike Falcon, Cisco Umbrella, Cisco Anti-Malware protection Microsoft email and Outlook on an Hybrid O365 Environment—OST/PST, Email Profiles, Shared Folders, Archives, Add-on's and Webmail Networking – Exposure and knowledge of networking protocols and components: TCPIP, DHCP, DNS, switches, routers, firewalls, VPN, tokens, WiFi, hotspots, & Nic's. Active Directory password resets and user properties. Working knowledge of WebEx audio/video conferencing systems Understanding and prior experience working on the physical setup of a Data center EEO Employer LanceSoft is a certified Minority Business Enterprise (MBE) and an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. LanceSoft makes hiring decisions based solely on qualifications, merit, and business needs at the time. LanceSoft