Operations Manager-Opening Shift

Job Summary This role is responsible for onboarding, developing, coaching, mentoring, and performance management of all drivers and helpers. It establishes and maintains positive relationships with all front‑line employees and spends the majority of the day in the field with them. Essential Duties and Responsibilities Ensure new frontline employees have the tools, instruction, and feedback for successful daily duties. Meet with new frontline employees daily to ensure consistent communication and support of onboarding. Provide timely and consistent touchpoints with frontline employees. Regularly review best practices to enhance daily performance. Focus on understanding and progress of frontline employee career goals. Identify and address improvement opportunities and collaborate with frontline employees to ensure continued success. Actively practice and seek feedback on coaching conversations. Lead by example to ensure safety practices are paramount with each employee. Teach and develop an understanding of the WM Way. Conduct root cause investigations for all injuries and incidents, ensuring consistent discipline and retraining. Document and maintain records required by regulatory agencies such as the Department of Transportation. Review and audit documentation related to route operations daily (e.g., DVIRs, driver time and attendance, open tickets), following up where appropriate. Visit customers and customer sites to evaluate and resolve safety issues, seeking service alternatives where appropriate. Qualifications Required Qualifications Associate’s Degree (accredited) or high school diploma (accredited) and two (2) years of relevant work experience. Must be at least 18 years of age. Legally eligible to work in the country where the position is located. Driver’s license, valid at hire. Preferred Qualifications Successful completion of the WM Operations Manager Trainee program. Physical Requirements This job operates in a mix between an office environment and a field environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job. Pay The expected base pay range for this on‑site position is $71,190 – $95,000. This range represents a good faith estimate for this position. The specific salary offered may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location. Benefits Employees receive a competitive total compensation package that includes medical, dental, vision, life insurance, and short‑term disability. In addition, there is a stock purchase plan, company matching on a 401(k), paid vacation, holidays, and personal days. Benefits may vary by site. Equal Employment Opportunity For United States: WM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. For Canada: WM is committed to the principle of equal employment for all applicants and employees, without discrimination on the basis of all grounds protected by applicable human rights legislation. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please notify us if you require accommodation. Real ID In order to travel by air or access federal property, federal law requires individuals to have a REAL ID or an acceptable alternative. This position may require the successful candidate to travel by air for business reasons or service federal property. Accordingly, successful candidates must have, or be willing to obtain, a REAL ID or TSA‑approved alternative. #J-18808-Ljbffr Waste Management